Hilton Cincinnati Airport

One is immediately transported back to the 1970s as you enter the building. Low ceilings, quirky floor plan and architectural details. I turned on the tv expecting to see Happy Days or Charlie's Angels only to find a notice that the hotel did not subscribe to ABC or ESPN, so forget about watching the NBA finals. The furniture was in good shape and the it was reasonably clean. Very easy access off I71.

The Hilton Cincinnati Airport is slightly misleading in its name. It's a Hilton hotel, and is definitely located near an airport, but it's in Kentucky, and a bit of a drive from Cincinnati. That said, while the hotel is spacious and pretty quiet despite all the families staying there when we visited, it's the staff that deserves most of the kudos. They ably answered any questions or concerns we had. The room was clean, the bed comfortable, and it was a pretty good value with an on-site restaurant with a made-to-order breakfast (something you don't see at many similar hotels). I thought the bed was fine, but a little harder than I like. It wasn't a deal breaker. The entire staff was friendly and professional, with special shout-outs to Sarah and Miss Tyra at the front desk. They made our visit special. One minor gripe was the lack of in-room microwaves. That's something the Hilton should address, but that aside, it was a pleasant stay at the Hilton Cincinnati Airport.

Hotel seems nice but after check in, that is when everything goes downhill. The hotel shuttle was sitting under the veranda blocking access to the door, with the driver in the vehicle knowing they were blocking the door. Didn't move so I had to unload my luggage in a snow storm. I arrived as a guest speaker to an event. Cleary with a reservation number and in Official Uniform. Guest services asks what card to use, I present them a card (assuming incidentals) but they charged me for the prepaid account stay. I went back to front desk and they said they had to clear it with the event organizer. The same one who provided me with the confirmation number. OK thats fine. Went to the restaurant/bar. Seated myself and after 15 minutes of no contact after the staff acknowledged me I left. Got settled in. Room was worn, toilet would'nt flush. This is probably the worst Hilton Experience I have had. I travel often and this property is a 2 star at best. I've stayed at $60.00 a night places that are better. Service is poor and sloppy at best.