HILTON GARDEN INN BLUE ASH/CIN

Stayed here for 2 nights traveling with 2 kids. Front desk staff was friendly but the hotel is outdated, dingy & smells like a basement. The sheets were stained and our pillows smelled dirty and musty. The bathroom was dirty. Would not stay here again.

This hotel was surprising to me considering the previous review. I don’t ever write reviews myself. It was extremely humid in the entire hotel, including the rooms. When I got off the elevator to go to my room there was a very strong chemical smell which I thought would be gone when I was IN my room. It wasn’t (they were painting in the room next door). They kindly moved me to a different floor and when attempting to access the streaming services I received an error message for all of them. When I called the front desk, I was told I couldn’t access even using my own log in information. I tried to bypass by logging into my hotspot but continued to receive the same code. The room itself was fine and clean but lacked what I thought were standard amenities at this point.

To start off of the list, the breakfast is terrible and there is only a limited amount of options being certain breaded foods like bagels, bread, biscuits and gravy, waffles, and cereal, ( which the cereal obviously isn’t breaded and is very stale) Now, those may sound good, but they don’t even taste good and make your stomach feel like your organs are getting repeatedly stabbed by a scalpel. The funny part is in the elevator there is a sign that Says that there is endless possibilities and the food makes your mouth water. Quite the opposite actually. Next, the rooms are awful too. My friend had to my two times because in one room the ac was broken, and the next smelled strongly of cigarette smoke, And my other friend also had to move rooms because it smelt like cigarette smoke as well. I will also add that they don’t clean your room very well, and all they really do is make your bed. Another problem that I faced is when i was trying to relax in the pool, there were various clump's of hair and the wall was peeling of its paint. Not to mention the freezing water either. When I was walking up the stairs instead of taking the elevator, it smelt like human urine. I also got yelled at the lady for trying to go to all of the floors and the elevators and try to gather up my friends. So now I have to take the stairs for the rest of my stay. Thank you for your time