HOLIDAY INN CITY CENTER

Good place for affairs. no side looks from staff when youre there for only an hour multiple times a month. Very clean and accommodating

Stayed at this hotel for a couple of nights for work. It’s in a good location with close proximity to the Statehouse and other government offices. I did really appreciate being able to check in early (around noon) and it was so nice to have on-site parking that wasn’t valet, especially in a downtown area—it made everything easier. My booking included a breakfast coupon and the restaurant breakfast was surprisingly good—you get to choose from a menu of about five options. I had the omelet with ham and veggies and it was really good. The server was very attentive and friendly. There were a few cons, though. First, the front desk staff when I checked in was dismal—she was so unfriendly that it bordered on rude. I felt as though I was interrupting whatever she’d been doing when I arrived. Also, I was given a different room type than what I’d booked, which I didn’t realize until I’d already started to unpack—I received a standard double, instead of a standard king. I wasn’t asked if that was ok, and I’m hoping there isn’t a price differential. There was no bottled water in the rooms, and they were sold out down in the shop, so that wasn’t very helpful. I thought a bottle of water in the room was pretty standard everywhere. I guess if I stay here again, I’ll bring my own!

I had to cancel my reservation in March and did so several weeks in advance. I was charged anyway after being told I would not be charged. I left messages to the hotel management but after a week of no contact I had to file a ticket through IHG. They investigated and the hotel insured that I would get a refund. A week went by and nothing happened, so I reached out to IHG again and they contacted the hotel and stated they assured me they were taking care of it and that the hotel manager would contact me. Another week went by, and I received no call or email. So, I called again (now 3 weeks into the complaint process) the clerk for IHG gave me the spun around so I asked to speak to his lead, and he put me in contact with a senior clerk for IHG. I got a similar spun around speech and had to reminder her that this process was already 3 weeks long. She mentioned that she contacted the management on duty at the hotel and that they were processing it, but it may take time up to 2-3 business days. I checked with my credit card company band they don't have a pending reimbursement in process. Which let me know that they had not been handling it at all like they promised two weeks prior. The fact that IHG has this amount of poor communication and results with their hotels makes me want to never stay at an IHG hotel ever again. The logistics within their hotels along with the poor communication between departments is very untrustworthy to me.