Best Western Richland Inn Mansfield

NO ELEVATOR!! What is it with Best Western’s not having elevators? The one in Fostoria OH doesn’t have one either. We then asked where we should park so that we were the closest to the stairs that we could be. We were told to go to the opposite end of the hotel and use those stairs. Jokes on us, our room was actually closer to the stairs by the front desk. 😡 So, after lugging our bags up a flight of stairs, we then got to walk the entire length of the hotel, to our room. I went to go move our vehicle, closer to the other stairway, choosing the one in the middle as the parking options were better, I get to the door at she top of the stairs and the handle comes off in my hand. I could also tell the pool was closed, which sucks for anyone who planned on using it and after reading the most recent reviews, it seems it’s been closed for a while. In the morning, my husband went to check out the breakfast…we decided to go to Bob Evans. Oh, and the window at the end of the hallway on the second floor was missing. Not the best experience. Our next hotel stay, is going to be with a different chain. Best Western just keeps disappointing us.

On Sept. 15th we came from out of town planning on staying two nights. It was myself and my handicapped mother.The room was dirty with old fries dried up on the floor. The pool was closed do to chemicals but was told it would be open the next day. when I called the following day to ask about the pool they informed me it would be closed another day to chemicals. My only comment to him was I wish they had of told me about the pool situation when checking in. He (the desk clerk) said 'well I can check you out for the second day,' I said 'no, I just wish I had known.' He repeated 'I can check you out and I replied I'll have to call you back'. Thinking everything was fine we returned to our room later that day we could no longer enter out room. Puzzled by this I left my handicapped mom standing on a walker in the hall and went to the front desk where she informed we we had been checked out!! when I informed her my things were still in the room re acted like she wasn't going to return them! When insisting I needed my things and they my poor mom was still out in the hall waiting she said she'd have to make a call to the former desk clerk. After insisting they were going tho return my things they decided to give us a key long enough to retrieve my poor mom and our belonging, with no offer of just checking us back in over the misunderstanding. We were basically evicted!!! We were from out of town, not like we could just return home which forced me to book another room at another hotel, less convenient for my handicapped mom. My question is this"does asking a question about a pool being open deserve being thrown out of a room"?! I think not!! I will never stay at this place as there customer service was appaling and I've never seen a handicapped person treated is such a poor manor.!! WOW DO BETTER!!

This place was horrible. People yelling and slamming doors at all hours. Night staff said they heard nothing although the office was virtually below my room. A portion of the top of my door was missing so you could see into the hallway. Windows were the filthiest i have ever seen. On labor day weekend the pool was shut down? At $160 per night you would expect a lot more. I have stayed at less expense hotels that were 100 times better then this one. Do your self a favor, if this one pops up on Trip Advisor or any other site move on to the next one.