RAMADA TOLEDO CONFERENCE CENTER

Although this was a perfectly nice hotel, I would have given it more stars but I made an error on the date when booking online. Even though I then stayed there (the day I booked) and talked to the people about the mistake at the front desk (note this was all the same day I made the booking - less than 24 hours later) the manager will not cancel the later booking and refund my money. That is their right based on the terms through the booking site, but this has left a bad taste in my mouth and I won't stay there again.

Let me preface my review by saying that we are Titanium for Life Bonvoy members meaning we have stayed in literally hundreds of Marriott properties. Unfortunately this property was one of the worst and here is why. Announced check-in time is 3:00 pm. We arrived a few minutes after that yet our room was not ready and we were not able to get in for another hour. Waiting in the lobby was like sitting in a freezer. It was incredibly cold and uncomfortable. We finally had to literally beg to get into our room. When we got into our room it really smelled like someone with terrible body odor had been in there. Because we were already late for a reunion, we just decided to tough it out. That was a mistake. We should have demanded another room right away. Because we’re staying two nights, we were a bit stuck. The second night a group was partying outside on the patio. This went on until well after midnight despite a couple of calls to the front desk to ask them to intervene. That was a waste of time as nothing obviously happened. It made for a short night. We actually were glad to check out the next day and get out of there. This was a disappointing experience.

This was one of the worst Marriott experiences I have ever had. I found it tricky to get to between traffic and a less-than-obvious turn. Once there, I immediately noticed the grounds were not well-maintained (trash) and the hotel bordered a neighborhood (blocked by a fence) that made me a bit uneasy. I checked in at the front desk as no one had acknowledged my mobile check-in. The staff member was on the phone, presumably with another guest, apologizing and offering the guest reward points for whatever had gone wrong. She then created me, told me my assigned room, and then proceeded to tell me it had not been cleaned yet. I inquired since this was check-in time and was told they had been full the previous night and had not yet ‘caught up.’ She radioed housekeeping and asked them to check the status of the room. Several minutes later a staff member came from the back office, the person who was supposedly checking on my room. This person hadn’t even made it to the floor I was staying on. I asked the person working the desk for any clean room in the hotel. She assigned me a room, I went upstairs and discovered housekeeping had just started to clean the room. I was also taken aback by the chaos in the hallway, a huge number of housekeeping staff members having a very spirited and loud discussion about another employee they were mad at. I walked away to head back to the front desk and was chased down by someone from housekeeping who stated the room was not ready. Little did I know that ready meant a room smelling of industrial cleaner and hardly clean to what I would consider acceptable. One night at this property was like staying at a frat house over a holiday weekend. Poorly maintained, chaotic, and a lack of professionalism across the board were the norms. I think one of the other reviews said it best, stay away!