HAMPTON INN - SUITES CINCINNAT

Giving a 1 star only because there is no 0. Shower drain was full of hairs when we arrived. Toilet paper was almost used up and no extra ones available. Toilet wouldn’t flush efficiently. We had 2 rooms and similar situation in both. Stayed 3 nights and rooms were not cleaned or towels replaced. Other guests were riding the elevator with toilet paper rolls they had to request at the front desk. Hampton Inn has always been our go to hotel. Not any longer.

Staff and management were fabulous. I went with a group and needed to be roomed together they accommodated. When we discovered one of the rooms. Was booked without a sofa bed they got right on the phone and booked us the same price with all yhr accommodations we needed at a sister hotel. The short time we were there we were very pleased. Room was clean, beds soft, pool looked great. Staff fantastic. We did all the normal checks. We just needed the sofa bed for an extra person we had. They were remodeling one section but had it taped off so not to bother and were keeping g it clean. We will definitely stay again.

The Hampton Guarantee is a myth. Arrived after traveling in from out of state and our room was switched from 2 queens to a king because of lack of availability. This would not accommodate our family of 4 and we were basically told "too bad." True, the hotel was under renovations and they had limited availability, but when Greg called me earlier in the week to confirm my card and room, this was not mentioned and I was not told the room would be changed. I am a 10 year Hilton Honors member but was told because I booked through a third part that i was basically a second tier "guest", and that if I did not like the change they could check me out at that moment. (I had not checked in yet). The 100% satisfaction is a complete lie. Change it 90% because you don't care about guests who don't book direct. The hotel was dirty. The TV worked on and off. The pool was gross. Fitness was closed. Breakfast was gross. Go somewhere else.