Hampton Inn Edmond

Worst hotel experience I've ever had. Please do your family a favor and book the Hilton Garden Inn (2833 Conference Dr.) 1 exit down the road instead. Extensive mold in rooms and bathroom, broken HVAC, dog hair and bugs in sheets, and mold in multiple breakfast items. Customer experience is awful

I had a very disappointing experience during my stay. The first room we were given was in poor condition, and we had to request a switch. There were also communication issues, as some staff members were unable to speak English, which made it difficult to get assistance when needed. Additionally, it was concerning to see staff bringing their children to work and having them in guest and kitchen areas. What was most troubling was during breakfast—one staff member handled food with bare hands and walked through the serving line without regard for guests. The children were also present in the kitchen area, which raised serious concerns about cleanliness and safety. Overall, the experience lacked professionalism and basic hospitality standards. I hope management addresses these issues.

during our one night stay we had to move to three rooms room 1 plumbing leak room 2 heat and air unit making so much noise that sleep was impossible - no way to turn the unit off room 3 heat and air unit that was not working after the front desk person assured us that the room was in good order the positives were that the satff was very nice - the rooms were clean and the brealfast was OK i have stayed at this location multilpe times over the many years and have never had a problem except for the facilty showing some age and needing some TLC and they did not even mention no charge for the room due to the issues this used to be a standard Hilton policy Never again at this location