HAMPTON INN OKLAHOMA CITY-NORT

My experience at the Hampton Inn Oklahoma City–Northwest was one of the most disappointing hotel stays I've had, and I cannot recommend this property. I made my reservation several days before my trip to Oklahoma City. At no point during the booking process was I informed that the hotel's elevator was out of service. Instead, I received a voicemail notifying me of the broken elevator only after I had already boarded my flight. By then, it was far too late to make other arrangements. Had I been informed when I booked my reservation, I would have canceled immediately and chosen another hotel. Waiting until the day of my arrival to disclose such a significant issue is unacceptable and shows a lack of respect for guests. The problems continued after I checked in. My room was missing basic amenities, including shower gel and shampoo. While the front desk did provide them after I called, these essentials should have been stocked before any guest arrives. This reflects poor attention to detail and inadequate room preparation. The worst part of my stay was the housekeeping staff. At approximately 10:45 a.m.—well before checkout—they pounded aggressively on my door, startling me. Their behavior was loud, disruptive, and extremely rude. Instead of making guests feel welcome, they made me feel like an inconvenience. There was absolutely no professionalism or courtesy. Overall, this hotel demonstrated poor communication, poor housekeeping standards, and poor customer service. The broken elevator should have been disclosed before I committed to the reservation, not after I was already traveling. Combined with the poorly prepared room and the unprofessional conduct of the housekeeping staff, this stay fell far below the standards I expect from the Hampton Inn brand. I will never stay at this property again, and I cannot recommend it to anyone looking for a comfortable and professionally managed hotel. I have already shared my experience with my family, friends, and colleagues so they can avoid the same disappointment. Management needs to take these issues seriously if they expect to earn back the trust of future guests.

I left some clothing behind in the closet. I immediately called the hotel and they were unable to locate it. So disappointing. I made contact with guest services without any resolution.

TV broke. No shampoo or body wash. Elevator broke. Breakfast fruit rotten.