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Reviews from Guests

2.0/5

tripadvisor

120

Reviews

from real guests

juliebV1975BZ

5

/

5

The room was clean and the entire place smelt so fresh. The guy at the front desk was so nice. And the best part is it was affordable. I would stay here again.

Z9463PHjoet

4

/

5

The room was clean, the employees were so nice! The hotel is in need of renovations but they work hard to keep it clean! The pool wasn't working but the weather was terrible anyway ( very rainy ) ! The breakfast could be improved a little but we managed okay! We would stay there again especially if they could lower their rates a little,

ceciliasM5153VS

2

/

5

Day 1 - Upon arriving at Baymont by Wyndham in Shawnee, OK, there was no one at the desk. I found a door that seemed to be their office, knocked but no one answered. After waiting a few minutes, I dialed the hotel number which rang a few times then said it was transferring me to the operator which then rang a few times and transferred me back to the original number. We waited a few more minutes and I called the hotel number with the same results except this time a man came in through the outer entrance and answered it. I told him I wanted to check in at which time he looked up, realized he had an in-person customer, and we went through the process of checking in. The door to the room we were assigned was already open when we got there, there were no pillows on the bed, the room smelled bad, and there was a container of plumbing supplies on the sink counter. We returned to the check-in counter and were given keys to another room which seemed to be okay. Later that evening, we returned to our room and discovered that the TV remote didn’t work. I returned to the desk and received two other remotes, neither of which worked. Then we found the WIFI also didn’t work or was so slow that it gave the impression of not working. There were not enough working electrical outlets or electronic outlets. The desk had no outlets and had no light. The lamp between the two beds had an electrical outlet that was so loose my plug would not work and one of the two electronic outlets did not work. As far as outlets, we found one electrical outlet on the far wall that worked and the one in the bathroom worked so we were able to make do although not conveniently. Even with the one bedside lamp and the four ceiling lights, there was not enough lighting in the room. The window curtain would not close completely so the light from the parking light shown through all night. On the good side, the beds were comfortable, the pillows were good, the refrigerator and coffee maker worked, we had good hot water, and, although noisy, the A/C worked well. Day 2 - My brother informed the desk that the TV still didn’t work. I went to the breakfast bar which was pathetic. There was a three-compartment server which had nothing in one and cold tater tots in both of the other two. I made a waffle which was cooked but was not crisp and was very bland. On the good side, the juices were cold and tasted good. We returned that evening to discover the TV still didn’t work. My brother went to the desk and reported it. A few minutes later, the desk clerk arrived with several items and ensured that the TV worked before he left. Third time was a charm. We also saw that housekeeping had not serviced the room, but did not consider it important at that time. Day 3 – We decided to skip the hotel breakfast due to the previous day’s experience. We returned to our room that afternoon and again saw that housekeeping services were not received. My brother went to the front desk and was able to get clean towels and was told housecleaning was only once a week. The website for this Baymont boasted “Daily Housecleaning”. Day4 - We checked out with no issues. Unfortunately, I believe we were overcharged. Our experience was not worth the amount paid. I doubt that I will ever stay in a Baymont by Wyndham in the future.