Wingate by Wyndham Tulsa OK

Very nice staff, clean rooms, good breakfast. Newly renovated rooms. Thank you, La Quinta for the welcoming hospitality.

The only reasonably good thing about this hotel was its location. When we arrived Thursday night at about 9:45pm after driving almost 12 hours, we were met with a locked door, a police presence, and a sign on the front desk saying "we'll be back shortly". The police let us in, & we sat in the lobby with our luggage to wait for the front desk staff to return. We could overhear the police discussing the incident with the hostile & apparently racist front desk staff (Preston), and an understandably upset guest & his family. While the police were sorting out the situation, the manager arrived, having been called in from home to address the issue. We heard the manager tell the police that this isn't the first time this has happened. After waiting in the lobby with our luggage for 45 minutes we saw the police leave; Preston and the manager both saw us waiting, and we were otherwise completely ignored. We had pre-checked in, so all we needed was our room key. After waiting another 30 minutes (an hour and 15 min total), we went in search of staff. Preston had left the hotel, but we eventually located the manager on the back patio scrolling & smoking a cigarette. She came in and gave us our room keys. We finally got to our room after 11pm, and found empty soap bottles, several lights not working, including one with a concerningly frayed cord, a couch that did not pull out into a bed (even though we had specifically selected this room for that feature), and only 2 towels for the 3 of us. There was also a large, suspicious stain on the arm of the couch (see pics) The only reason we stayed at all is the late hour after driving 12 hours. It was a whole other ordeal to reach someone to address the issue, and eventually be told by Wyndham corporate customer service that this location is independently owned, and they wouldn't be helping us resolve our concerns. Eventually we were able to communicate directly with the manager, who reluctantly refunded our stay.

Poor customer service, no hot water and essentials at hotel. The hotel had a rude desk manager, lacked bathroom and room essential, had no running hot water and the premises were swarming with mosquitos, the outside guest patio was mosquito and cricket ridden and dog waste was not cleaned up.