Sugarloaf Mt. Motel

Poorly managed hotel. Almost no one there yet front desk staff had to be called with a bell for service and was not helpful at all. Breakfast was really poor and despite offering tea and coffee 24 hrs they had no tea and when asked I was told they think they are out of tea. Asked for any restaurants within walking distance and one employee told me she did not know and the other stated there were none close by. As a result I drove my truck with a loaded trailer to get dinner and I found several options only 5-10 min walk from the hotel. The AC was really noisy all night, the bed and pillows uncomfortable and the room/bathroom very worn. After 13 days the $10 hold they placed on my card for "incidentals" is still showing despite their being nothing to spend it on there as my room was paid in full before arriving.

BEWARE — If I could give zero stars, I would. My family and I booked two rooms from August 4th–7th. We’re low-maintenance travelers who typically book budget stays so we can splurge on food and experiences — we’re not picky. That said, this was by far the worst hotel experience we’ve ever had, and that says a lot. From the moment we arrived, things felt off. When I walked in with my 6-year-old, the front desk staff didn’t greet us with a hello — instead, the very first thing out of his mouth was, “Oh, it must be awful traveling with children.” Not only rude, but incredibly off-putting. We had checked in well after the posted check-in time, but our rooms still weren’t ready, so we had to wait while they were being cleaned. Later that night, we realized we were running low on towels, so we placed the door hanger requesting housekeeping on one of our two rooms. When we returned, we saw that the room we asked to be cleaned hadn’t been touched — no towels, no service. We let that go, assuming maybe it was missed. But the second room, which didn’t request service, had the bedding completely removed from one of the beds and left in a pile on the floor. Thankfully, the second bed was untouched and we made do for the night. That same room also had a toilet that stopped working entirely. We went to the front desk the next morning to request more towels, mention the broken toilet, and let them know what had happened with the rooms. The man at the desk apologized and said he would let someone know to make up our rooms and take care of the toilet. That gave us some hope — until we came back that evening. Not only had our first room still not been serviced and towels not replaced, but now both beds in the second room had been stripped and left in piles. To make things worse, food we had stored in the fridge — including artisan baked goods we had picked up from a local bakery — had been removed and, we assume, thrown away. As foodies, that was a big disappointment. Also, while the toilet had been repaired, it hadn’t been cleaned — and there were no supplies provided for us to do it ourselves. We returned to the front desk again. The employee apologized, gave us some towels, and moved us to a different room since the second one was now unusable. He encouraged us to speak with management the next morning during check-out. When we spoke with the woman at the desk the next day, hoping for some acknowledgment or accountability, we were stunned by the attitude. She smirked when we explained the food situation, told us they were short-staffed, and said we should have requested service at check-in — even though we had used the door hanger and spoken directly to staff the day before. Then she said we had already gotten a discount through Expedia, so there wasn’t anything she could do. As if booking through a third party means we shouldn’t expect basic hospitality. She ended the conversation by walking away mid-sentence. At that point, we didn’t even bother trying to speak with the general manager. Her lack of management of this motel is reflected in her staff and their lack of communication, professionalism, and accountability. Our rooms were never properly cleaned, our food was thrown away, and the customer service was dismissive and disrespectful throughout. If I can save even one family the stress and frustration we experienced, it’s worth saying: DO NOT STAY HERE.

Took money for the room key and never returned the money despite the key returned. The motel states they can't do anything about that because "it is done automatically". No accountability and not willing to help. Very poor service. I would be very careful giving them money. Cash only because they are clearly unreliable and unaccountable.