Monaco

Don't ever lose your stuff, you will never get it back. I left a kindle on August 8th, called them up a couple hours after I had checked out, and instead of just having the kindle ready for me to pick up, they sent me to a website to claim it. They said it was the easiest way to do it. For them, not for me. Anyway, I made the claim, the system confirmed they had my device, and then I got to call them again to request a pick up at the front desk. Instead of getting it at the front desk, they claim that they shipped my kindle to another person. This other person they said would ship it back to them. Then the story became that they it wasn't shipped to them or there was a problem with the tracking number. From there, they claimed that it was returned to the person and that they will return it directly to the hotel in good time. Folks, it has been nearly a month and there is no sign of my kindle. 90% of the communication has been initiated by me, and all they do is give me platitudes about "thanking me for my patience." Also, their beds are hard and not very comfortable.

Beautiful hotel in a great downtown location. Helpful staff. Big room. Good price. Would recommend and will stay here again if we return to Portland.

I stayed at this hotel with several of my coworkers for eight (8) weeks. Upon checking in (and during multiple visits to the front desk), I politely informed hotel front desk staff (including the Office Manager) that I'd be receiving mail at the hotel, and to please inform me immediately when I do, as most of my mail is time sensitive. The front desk failed to inform me multiple times, and they simply allowed my mail to accumulate without informing me. On June 17th, I received a call from my bank regarding some important time-sensitive documents that they had sent via FedEx overnight delivery. As it turned out, my FedEx parcel had been delivered to the hotel front desk six (6) days prior, on June 11th!!!!! Another time, when I retrieved six (6) pieces of my mail (which had accumulated at the front desk over the span of approximately one week) a front desk employee actually gave me a FedEx parcel that was addressed to one of my coworkers! (After the mix-up was discovered, I immediately returned the parcel to the front desk.) I'm deeply disappointed with the poor communication skills and blatant indifference of the hotel front desk employees! Another issue I had during my stay was discovering that mold had accumulated in the tissue box holder located next to my bathroom sink. As soon as I discovered the mold, I immediately brought my tissue box holder to the front desk. A front desk employee apologized and told me that a new one would be delivered to my room, which never happened. I brought this to the attention to my coworkers, some of whom later told me that they also discovered mold inside their tissue box holder in their rooms. Also, there is no guest laundry (washers or dryers) at this hotel. For these reasons, I will never stay at this hotel ever again.