Hilton Portland and Executive Tower

Beautiful hotel. Good location. Large room. Nice restaurant and bar area. Good service. Would stay there again.

Location: The location is excellent. It’s within easy walking distance of many of Portland’s top attractions, restaurants, shopping, and public transportation. We rarely needed a car during our stay, making it a great base for exploring the city. Value: The hotel offers great value for its downtown location. The rooms are modern and comfortable, and the overall experience exceeded our expectations. We felt we received excellent quality for the price. Cleanliness: The hotel was spotless throughout our stay. Our room was very clean, well maintained, and housekeeping did an excellent job. Everything felt fresh and comfortable, which made our stay even more enjoyable. Service: A special thank you to Rodrigo at the front desk. He was incredibly friendly, welcoming, and helpful throughout our stay. He answered our questions with patience and made us feel genuinely appreciated as guests. His excellent customer service made a great impression and contributed to a wonderful experience at the hotel.

This hotel is beautiful. However, by far one of the worst experiences with a Hilton property. From the lack of service at the front desk to overselling Valet Parking, this hotel's management needs a wake up call. As a noted above, the secured parking which we paid $59.00 for was oversold. We were given the option to self park (no refund offered) but with two recent break in's that didn't seem like a good choice since we had three sets of golf clubs and carts in the vehicle. The solution the valet came up with was to park our car at the front entrance all night since they had no other place to put it. The next morning, my family entered the dining room to have breakfast and every table was dirty. When the waitstaff approached and encouraged us to take a seat we commented that all the tables were dirty. The lady replied "I know, I can't keep up and I just can't take this anymore" and walked away. The manager on duty's response was "I'm sorry that happened". Didn't try to get the dining room cleaned up so we could eat, didn't offer anything but a rather lame apology and moved on to "helping" the next guest. I did call the hotel later and they refunded our valet parking charge which was the right thing to do since we didn't receive that service. One other positive, the rooms were clean and well furnished. The bathrooms were modern and lovely.