Quality Inn Tigard

I got to the hotel late and when I checked in, the room was beat - it smelled, stains on the curtains, TV didn't work and the sink would not drain. I asked for another room and this one was bad also. The tub did not drain and the entire place was dingy. Because it was late, I was forced to stay because I was tired. I tried to check-out the next morning because I was sick, they refused to refund me for the 2 days I wasn't at the hotel. In addition, the breakfast was terrible and there were unsavory people in and around the hotel. DO NOT STAY HERE!

Around a year ago I had stayed at this same property. I was checked in some time after midnight, I was great full for this to which the man working told me that they always accept check ins even at night and all was fine and went well. This past week I was traveling to Oregon with my family, we arrived at pdx around midnight and made it to the hotel about 45 minutes after that, and I intentionally booked this hotel rembering that they allow people to check in late, I had even called ahead the morning of to make sure just in case there policy had changed in the past year. To which I was told someone is always on property and checking in late would be no issue as long as we had a card on file and photo ID for when we arrived. However when we arrived to the hotel around 1pm or so there was no one at the desk, just a sign saying “ be right back” I tried calling the desk phone and it just kept ringing and ringing. We waited well over an hour with no one coming to the desk and since my young children were with me I could tell the only option was to leave and find another hotel which proved to be very difficult since were from another state, didn’t have a car and it was the middle of the night

We drove in to look at different neighborhoods in the area to potentially relocate. This was a centrally located hotel on the map so we thought it would be a safe bet. There was a sign in the lobby when we arrived saying they were understaffed. This really showed throughout the hotel. We had to have our room changed because it looked like there was blood on the carpet and it didn't look like it was cleaned very well. The new room was better but the carpet had lots of stains/dirt and the sink hadn't been cleaned well. I called to ask about the breakfast before I booked and was told it was a full breakfast with eggs, waffles, cereal, bagels, and fruit. It was nothing like that. The waffle machine didn't work and the only other food was cereal that gave a half bowl of cereal. I had coffee and that was it. The bed was hard and not very comfortable. The only redeeming thing I can say about our stay is that our room was quiet and the interaction I had with staff was pleasant. We have only stayed at a Quality Inn one other time and it was very nice. Sadly because of this experience we will not be using them ever again. Best Western is our go to for a nice middle of the road hotel, we will stick with something we know for this type of trip when we return.