Motel 6 Carlisle

As a travel agent, I booked this property for clients seeking a clean, non-smoking room for two nights. Before confirming, I personally called the hotel and was assured by the front desk that this was a non-smoking hotel with non-smoking rooms. The online photos appeared updated and the reviews were positive, which gave me confidence in making the reservation. Unfortunately, upon arrival my clients immediately noticed a musty, smoky odor. They again asked about the non-smoking status and were assured the room was non-smoking, but the hotel overall is not a non-smoking property at this time—contrary to the information I had been given when booking. Because of medical issues that make smoke exposure unsafe, my clients could not remain on property. They checked into the room only briefly before realizing it was unsuitable. They checked out right away and secured alternative lodging. The hotel agreed to refund only one of the two nights, even though my clients did not stay in the room at all. When I called to address the situation with the front desk, the staff member I spoke with was defensive, dismissive, and ultimately hung up on me. This is not the level of professionalism or courtesy I would expect from any hospitality provider. I am disappointed with how this was handled and hope management will reconsider providing a full refund under these circumstances. Guests should be able to trust the information they are given when booking, especially when health concerns are involved. I am sharing this experience so that future travelers can make an informed decision.

after cancelling a stay within the allotted time period seeking a refund I was told by the front desk clerk that my refund would be promptly returned to my credit card. after one month and three phone calls to the manager she said she didn't receive my payment. Well, guess what? The management denied my refund claiming I never requested my refund, lying to my credit card company claiming I never cancelled!. therefore, no refund, over $330.00 USD. Not only they are totally dishonest, but gave me the runaround claiming they never received my payment, but charged it to my credit card. My advice- get it in writing, don't believe anyone over the phone, and by all means NEVER RESERVE A ROOM OR STAY AT AMERICAN INN in CARLISLE PA.

American Inn is a good place if you need a place just to sleep. It is clean but a little dated. The hot water in the bathroom sink did not work. The hot water in the shower was a just a step above luke warm. The bed is rather hard but tolerable for a couple nights. The pricing for the room was extremely high. The reason for the high price was because it was the Corvettes of Carlisle show. Every accommodation price gouged.