Quality Inn & Suites

If I could give less than 1 star I would! Front desk manager is so rude and unprofessional. I chose to stay which I’ve stayed there more than a dozen times. We got a hot tub, smoking room. The fan over the hot tub was broken, so it didn’t allow any smoke to clear. We tried multiple times to run the hot tub and after smoking there was a lot of smoke so the smoke detector would go off. I would shut off the hot tun, stop smoking and open the door and literally fan out the room. We tried a couple more times to use the hot tub and again the same thing occurred. I finally called down after 2am and was told to unplug the smoke detector and take the batteries out. We could not because there was a screw on the back. The next morning I went down and talked to the front desk who took my name and said the manager will call. David Patel never called. I called four times. I spoke to them and finally got the front desk manager. He said no manager was available at first and ended up to be the front desk manager, and mumbled his name. I explain the situation he proceed to call me a liar and tell my room smelt like marijuana, never acknowledged the fan, and he was gonna send maintenance to check this out. I explained to him the whole flore smelt like weed, I could not smoke weed because I am drug tested for my job and no one with me does either. We were there to celebrate our anniversary not get high. I explained if the fan is fixed this would no longer be the issues which is why I wanted to speak to someone at the time of my stay. He never once apologize to me or try to rectify the situation or made anything better. He was so extremely rude we, unprofessional, belittled me and made me feel like I was not important because I’m woman. I will never stay there again. I’m sure the hotel doesn’t care because they always seem to be rather busy, but they are in customer service and they should care how they treat people. Why wouldn’t you want me to keep coming back and spending money, there are a lot of hotels in Pennsylvania for $188 a night I can choose why wouldn’t you want us to keep choosing yours. I am sure the hotel will either respond rude again, not at all or not care. Instead of being decent humans and making the situation right. Shame on you for allowing your staff to treat people this way. So make sure you video tape your experience or make them come right then if there an issue.

My room was fully refundable but was charged anyway. No problem, easy fix. The clerk I spoke with was difficult to understand because he was chewing food during the conversation. When he finally swallowed he asked me "what do you want me to do about it?" I did get the message that there was not help to be found. He finally got fed up and hung up on me when I asked if I could leave a message for the manager.

Bad experience! i don’t recommend this hotel, someone for any reason at 5am they binge the door they are like five or six man, this situation was terrible!!