Candlewood Suites Indianapolis Airport

Extremely disappointing experience at Candlewood Suites Indianapolis Airport. My stay was mishandled due to management changing and combining my reservations without my permission, supposedly for convenience, while assuring me I could still pay nightly as planned. Because of that change, I was overcharged for a nights stay. When I went to the front desk to resolve the issue, things became even worse. Instead of professionalism or accountability, I was met with condescending and disrespectful behavior from regional manager Jessica. While I was calmly explaining a billing error caused by staff, she felt the need to say, “I’m the head boss,” that completely changed the trajectory of the conversation and then made an unbelievably inappropriate comment: “Congratulations, you graduated high school and know how to read.” I was absolutely shocked. No paying guest should be spoken to that way—especially when trying to resolve an issue caused by hotel staff. To make matters worse, I was then threatened with being removed from the property if I didn’t “calm down.” Eventually, front desk manager Mika confirmed that I was in fact overcharged and acknowledged the billing mistake. The issue here is bigger than the billing error—it’s how I was treated. IHG should seriously review how guests are being handled at this property, because this experience was completely unacceptable.

The GM of the property is the most unprofessional out of all of them. Waiting in line at the desk watching her handle the MANY complaints of other guests was hard to watch. The rooms are terrible. Some have cable. Some don’t. The desk staff is super helpful. Josh made sure to find us a room that we would be comfortable staying in and went above and beyond for us. If Josh hadn’t helped us we would’ve went elsewhere. You can hear everyone laughing and playing around in the hall office during the day but you don’t hear or see anyone cleaning the common areas of the hotel. If you remove the pillow case and cover the pillows are piss stained yellow. As well as the duvet. This location has went downhill and with the employees they have running it… I don’t think it’s going to get better, even with the renovations. Do yourself a favor and save your money. The days in across the street is in better shape honestly.

The service that they gave us was dog crap we got no shower curtains to shower in we asked for some DIDNT GET IT poop stained towels pee on the floor We asked for simple stuff like shower curtains and towel and pillows for me and my family to sleep in and NOTHING GOT DONE and when we came back they were more sassy then ever WOULD NOT RECCOMEND