Sonesta ES Suites Philadelphia Malvern

This is a perfect example of a good deal is not a good deal. Pictures are HEAVILY enhanced. This may have been a nice place in the 80's but it needs to be torn down or completely gutted. Unit smelled old and a combination of must/mildew and old cigarette smoke is in the AC system. The carpet and furniture needs to be burned. Overall terrible. A walk around the facility left us speechless. The buildings are wood and they're literally rotting. One of them has caution tape and looks to be condemned. We spent one night here because our international flight was delayed and we got in so late. We checked out immediately in the am as soon as the front desk staff got in. I will say the young lady at the desk is extremely professional and helpful. She was the only staff member we had contact with. She helped get us a full refund and we immediately booked another accomodation. I just can't believe there are positive reviews about this place on these booking sites.

My husband booked this hotel 5 months in advance for the PGA Championship as a Christmas gift for our son. We were planning an 8-hour drive, and we booked early specifically to avoid the extremely high tournament weekend prices. Then, just 6 days before our scheduled check-in, we received an email asking to cancel our reservation due to a “sprinkler flood.” Understandably, this was both disappointing and stressful given how close it was to our trip. Shortly after the cancellation, I also noticed the same room briefly become available again online at nearly triple the original rate. To make the situation even more unclear, Expedia also reached out to the hotel to verify what was going on and sent multiple follow-up emails, but did not receive a response until several days later I understand emergencies happen, but what’s most frustrating is the complete lack of effort to help rectify the situation, no assistance with alternate accommodations, no replacement options, no compensation, and no real concern for the position this left us in during one of the busiest weekends of the year. Combined with the timing, poor communication, and lack of customer care, it made the experience feel incredibly disappointing and dishonest, especially being left to scramble for a place to stay less than a week before a major event after planning this trip for months.

Room is awful , carpets smell really bad and are very old - bathroom light was not working - furniture was dirty, ripped , old and disgusting - I could not bring myself to sit on them, stairs are falling apart - definitely never ever coming back and DO NOT RECOMMEND