HAMPTON INN AND SUITES MANSFIELD

Overall the hotel and our room were very nice and clean. However, the hotel failed miserably in handling a situation with the loud and vulgar occupants in the room next door to us. Their foul mouths and God knows what activity was going on in that room was so bad we left the hotel at 10:30 PM and drove 4 1/2 hours to our home in Maryland. The manager at the front desk did nothing but recommend going to the hotel next door. I got a zero refund (manager was too worried about being able to re-rent the room at 10:30PM in a booked hotel) and we missed the family event we drove up to that area for. I expected Hampton to do better and should have done better.

Good Points: Very clean, friendly staff, great location. Bad Points: Beds were very uncomfortable- hard and lumpy. I was actually debating sleeping on the floor. I wish the room doors had a slower close so they didn't bang shut so loudly when you're trying to sleep. Needless to say, no one slept well. Breakfast was meh.

DO NOT STAY AT THIS HOTEL!!!! Where to begin? First off, they offer amenities that are very inviting like their pool/hot tub area. first off, the hot tub was not in working condition and there was no maintenance man in the area trying to fix it. Secondly, the front desk person was rude when the towels needed to be refilled saying that the guest in the hotel were using too many towels. third, the front desk staff stated that the guests at their hotel "made a mess" and they had to clean after we were in the breakfast area. The other guest had a spill of dry cereal that the GUEST OFFERED TO CLEAN AND DID SWEEP IT ALL UP, As the front desk staff watched. they also had the audacity to charge extra to some guests for "extensive cleaning" when speaking with the front desk staff he was stating" i had to fill the towels up more than one time " there was multiple families in this pool area, but only some were blamed for their lack of guest services. the man was confronted about these charges and he continued to make derogatory marks to the families who were calling to see why these charges were made. i would never ever stay at this place again. they have no idea who to treat guests properly, they do not know how to organize or handle any situation. there is a micotel below this hotel if anyone needs a hotel in this mansfield area!