HOLIDAY INN PITTSBURGH NORTH

Don’t EVER stay here! Housekeeping is optional! DID NOT feel SAFE there! Horrible managers and corporate is just as bad. Lots of other places to stay.

My 87 year old handicapped husband and I, 84 years old, arrived at the LaQuinta Inn and Suites Pittsburgh PA Airport on April 29 around 4:15 PM. We entered our room around 4:30 PM. At 4:45 PM there was a very strong storm in the area. All of the lights went out. We understand that the hotel is not in charge of the weather. Apparently this hotel has no generator. There was not a red outlet in the room that would have been powered by a generator. There was no emergency hallway lighting. The room and outdoor locks were electronic. I had to carry an extra shoe to block the outside door open when I had to go to our car. I found other residents wandering around outside that were locked out because there was no power to the outdoor locks.There was no communication from the front desk offering any help at all. No offer of flashlights. No offer to find customers another hotel that did have a generator. There was no ability to contact the desk. You had to find your way there using the dark hallways. It was scary. We gave up and decided to just turn in for the night. My husband had to get up at 2:00 AM to go to the bathroom. With no light, he fell and hit his head and chest on the nightstand. This chest injury affected the entirety of our trip to see our granddaughter graduate from college. I sent a communication to Antonio Hipps, Manager of this hotel, describing the issues that affected us. He NEVER responded by e-mail or phone. There was no sleep after my husband’s injury. During the light of dawn we were able to realize that the handicapped room that we reserved was not the type of room we received. Our room was not handicapped appointed. By the skin of our teeth we were able to get the Globe transport to the airport. The check in desk gave us the incorrect pickup time for Globe airport transport when we checked in. All of this being said I would not advise staying at this hotel.

I booked the wrong day by ONE day. I noticed it within a few hours and called to correct it. They would not change the day without me paying for both days. I found this totally unacceptable. What horrible customer service this is. I ended up cancelling and booking somewhere else. I did have to pay for the day I cancelled. I will never book with them again.