Candlewood Suites Somerset

I had an extremely disappointing and unacceptable experience at Sonesta Simply Suites Somerset. Would give 0-star if I could. I booked an extended 42-night stay directly with the sales manager over the phone because I trusted the Sonesta brand, but this experience completely ruined that trust. **1. Assigned an Occupied Room** At check-in, I was first assigned Room 336. When I swiped the key card and opened the door, there was already a woman inside the room. Both of us were shocked and scared. This was a serious privacy and safety failure. **2. Wrong Room Type** After that, I was assigned Room 338, which was only a studio, even though I had clearly confirmed over the phone that my reservation was for a 1-bedroom suite. The front desk staff responded rudely and basically told me “it is what it is” and that I should call the sales manager myself. My wife had to wait with a lot of luggage for about half an hour before the issue was finally fixed. **3. Dried Blood-Like Stain on the Duvet** The next day, while making the bed ourselves, we found a large dried blood-like stain on the quilt/duvet. It was disgusting and completely unacceptable. I brought it to the front desk and asked for a replacement. **4. Accused Instead of Helped** Instead of apologizing, the front desk employee, Angela Holt, asked me, “What did you do today?” Her tone made it seem like she was implying that I caused the stain, even though we had just checked in and the stain appeared old and dried. She insisted it could not have happened because they “clean everything.” Just to be clear. The duvet cover was clean and did not have a matching blood stain, but the quilt inside was stained. This makes it even more clear that the stain was old and already there before we checked in. If we had caused it, how would that even be possible? Would we have removed the clean duvet cover, somehow punched ourselves on the face and bled directly onto the uncovered quilt, then put the clean cover back on without leaving any stain on the cover? That makes no sense. The obvious explanation is that the quilt itself was not properly checked or replaced before our stay. **5. Yelled At When Trying to Document It** Later, we went back to the front desk and asked to see the stained duvet so we could take a photo for documentation. Angela Holt immediately became extremely defensive and started arguing with us. She again insisted that we had caused the stain and that housekeeping had kept everything clean. Her behavior escalated far beyond a normal conversation. She repeatedly questioned and accused us, constantly raised her voice, yelled at us, pointed her fingers at us, and sarcastically laughed at us while we were trying to explain the situation. She also told us to get away from her and leave the front desk area. This was completely unacceptable. We were not being aggressive; we were simply trying to document a serious cleanliness issue involving a blood-like stain on hotel bedding. Instead of receiving an apology or assistance, we were treated as if we were the problem and were repeatedly accused, yelled at, and humiliated in the lobby/front desk area. **6. The Bottomline** Overall, this stay has been extremely frustrating, uncomfortable, and emotionally distressing. Between being assigned an occupied room, receiving the wrong room type, finding a stained duvet, and then being accused and yelled at by front desk staff, this was far below any reasonable standard of safety, hygiene, and hospitality. I would not recommend staying here. I'm really trembling with great emotional distress when writing this, thinking of Angela Holt's finger pointing, smirking, and yelling at us. To escalate the issue we've written an email to Sonesta's senior management team. I'll wait to see their response.

Room was banged up with chucks of flooring missing. Large old noisy refrigerator in the kitchenette. Signs posted about not having parties. Ok if you are looking to save a few dollars, but if looking for a secure, nice place to stay, I wouldn't recommend.

First off let me say that the photos that are previously posted are misleading because that’t not how it looks now. They are old. I just left there snd have stayed there for months. If you’re looking for a quality place to stay that’s relaxing and reasonably priced, this is not it. The hotel just finished “remodeling” and let mw tell you, they should get their money back. They got played. The hotel staff is nice enough but are inept at their job. When I first spoke to their “manager” to get an extended stay price, he gave me a fairly decent one or so I thought. The price was for a room that was for your typical room, not a one bedroom suite on the third floor near the elevator. While I was in that room, I could hear the elevator make a constant whining noise. So I moved to the first floor, a bigger room. I asked about the price, I was told there wouldn’t be an increase. Meaning I paid the bigger room price for my smaller room. There were several instances where people would be yelling, running down hall ways, banging on different doors throughout the night and when complained against nothing was done. There would be people stomping up stairs for hours and again nothing done. There is a difference between walking hard and stomping. When the hotel help said they called, the stomping got worse. No one would cone and listen, they’d just say they already called. There’re notices every where about smoking cigarette and pot every where yet I’d smell it constantly in my room. And agin nothing done. The photos I posted are after the “renovations”. High price for a 1 star. The only reason I gave them 2 stars is because they didn’t increase my rent and they were niceish.