The Viking

While the Viking Hotel enjoys a convenient location in Newport, our overall experience was disappointing, especially considering the rate of over $1,000 per night. Our room, located on the end of the hallway, was exceptionally small. The sloped dormers created a real hazard, making it easy to bump your head, and there was virtually no storage—no closet and no drawers for clothing, which makes an extended stay quite inconvenient. The bathroom was equally cramped, and the door would actually catch on the sink if the lock was even slightly out of position. To make matters worse, the air conditioning did not cool the room properly, leaving it uncomfortable. The service also fell short of expectations. There is no concierge, and the front desk staff seemed unable to provide even basic information about local restaurants, transportation options, or directions, which was surprising for a hotel of this caliber. The one bright spot was the valet team. They were efficient, genuinely friendly, and consistently went above and beyond to assist us. Their professionalism and positive attitude were the highlight of our stay. For the price point, I expected a luxury experience with well-appointed accommodations and knowledgeable service. Unfortunately, the Viking Hotel did not deliver the level of comfort or hospitality that such a premium rate should command.

Love this classic hotel. Great location, great views, great service. Best in Newport

Terrible experience here, and I’m only on night 1 of 3. Currently looking for other hotels in Newport to pack up and move. I’ve had a king room booked since February, and a few weeks back I called to make it a suite with a king bed and pullout coach because my 13 year old son was joining us now. They said “all set - we made the change”. Upon arrival, come to find out they didn’t make the change and so we are crammed in a room with a cot for my son. I’m not even against cots in general, but you can’t even walk anywhere in the room with it in here, and the cot smells like mildew. That’s not even the worst part - the AC went out today and the room is 78 degrees. The pool had no towels (I had to go to the front desk to request some), the pool railing to get into the pool was broken, the paint on the ceiling is chipping and filling off, the towel in my room was dirty, the speakers upstairs at the Cap Club were burned out and half the drinks on the menu weren’t available because of some machine that was broken. It’s crazy that they can charge ppl $800 + a night for this. I come to Newport every 4th and was excited to try this hotel but I will never be back - and I would NOT recommend this to anyone else. I wish I had read some of the other reviews before coming because I would have thought twice before booking. Save your money - or if you are looking for something high end…try something else Forty One North is nice, Goat Island, the Marriott, Bretton….literally anything is better than what we have experienced here. Seems like they are just here to take people’s money and no one is actually managing the building or customer experience.