HOLIDAY INN EXPRESS MYRTLE BEACH-BROADWAY AT THE BCH

The Holiday Inn Express Myrtle Beach was very disappointing as an IHG Platinum Elite Member. Upon arrival, the person at the desk who checked me in gave no greeting at all and just gruffly asked for my name. He did not acknowledge my IHG status nor did he display any hospitality or friendliness whatsoever. After giving us our room... About 5 minutes later as my wife was in the bathroom and daughter near the door, another guest unlocked our door and walked in. Apparently they gave them our room and keys also. I then checked my keys and they no longer worked on our door. It took 3 trips back and forth to the desk to get working keys... Without any apology. The room itself was not well kept. The air-conditioning was leaking water all over the floor and I had to keep a towel on the ground in front of it. As well, during the night someone was either smoking in their room near us or outside by our air-conditioning as the room smelled like cigarettes while we were trying to sleep. Very disappointing. The breakfast was really the only positive. Good standard IHG options and the breakfast attendant was friendly. We would not stay here again. This was one of the most disappointing IHG hotel experiences I have ever had from start to finish.

Holiday Inn Express at Broadway was the best Holiday Inn we’ve stayed hands down. The hotel and rooms were very clean and accommodating with amenities. The location was on point with restaurants near by and Broadway at the Beach was across the street. The outlets and other sites were within a 15 minute drive. We will definitely stay at this location again. We were please at the rates. All of the staff were amazing.

I spent one week in Myrtle Beach South Carolina for work and selected Holiday Inn Express Myrtle Beach-Broadway@The Beach by IHG for lodging. On the positive side, the location is in a beautiful area with a lake, flowers, trees, and wildlife such as bunnies and squirrels. The temperature was pleasant, but the humidity was quite high. After almost a week had passed, I realized I needed to extend my stay by one day to complete my work project. The airline, car rental company, and Holiday Inn phone representatives said a rental extension was no problem. When I approached the hotel front desk later to make sure that my reservation extension had been received, I was treated very rudely by the young lady on duty. She demanded I provide my credit card, driver's license, and sign new paperwork now, even though I had been staying there all week and clearly recognized me. I explained to her that my reservation had been extended, and she said that was not true and that I had made a new reservation! Her attitude was quite condescending and disrespectful. The phone representative did not act like this desk clerk and was actually very courteous! I went back to my room and returned with the information she requested. I left and went to work. Later that morning I received a phone call from Sheroya (sp?) at Holiday Inn saying that the previous employee had failed to record my credit card and I must return to put my card on file AGAIN! It is very disappointing to find such incompetence and a poor attitude! As I continue to travel for my work in different states I will now need to reevaluate my preference for lodging. It appears that Holiday Inn (IHG) staff do not care how they treat customers. I certainly won't be coming back here.