Summer Wind Inn & Suites

I booked a room for my parents for 2 nights through booking.com. The hotel confirmed their reservation and their check in time. My parents show up and there is nobody there. So they call the number for the hotel. Nobody answers. They call 7 times. No answer. They wait 45 and call me. So I call. No answer and no ability to leave a message (it just cycles you back to the beginning of the message). So I try to call booking.com but can't find a number. So I have to go through their online chat process which was a nightmare. They call the hotel and - big surprise - NO ANSWER. So by this point my parents have been there for over an hour and a half. Booking.com says "we emailed them and they have 30 minutes to contact you." So my parents are supposed to wait 2 hours? The hotel never contacted me or them. So they had to find another hotel. But after reading the reviews apparently that was a blessing in disguise... I didn't read the reviews before booking, but I was in a rush and it's clear the rooms are dirty and there are bugs. Yuck. No thank you. We better get our money back.

This is a double review for the property as well as booking.com. I highly recommend you avoid both at all costs. Previous reviews are correct and if I hadn't been in a hurry I would have never booked the room. Dirty property, representative couldn't open the door to the office when we got there, group of unkept people out front smoking and drinking beer is the staff. Left within 15 minutes after smelling the non-smoking room was just covered up by some type of weird fragrance that didn't work. The whole property smells like cigarette smoke. Myrtle Beach City Council, do us a favor and condemn this property!

It was disgusting. We asked for a refund because it was so NASTY we had to ask for housekeeping, mind you we were only in the room 20 minutes housekeeping brings a broom for us to clean it up(pile of dirt pictured). We took pictures and went to the front desk and the lady wouldn't even look at the photos. THEY REFUSED TO GIVE US A REFUND, and said there was no manager we could speak too. Meanwhile at the same time other people WHO WERE BOOKED IN THE ROOM BEFORE US(they left at 5 AM in the morning and nobody was in the office to handle there complaint) came back for a refund because they were only there not even an hour and FOUND BED BUGS ‼️‼️ They refused a refund to them also. They should be closed. And someone else came as we were on the phone with booking.com corporate and said there room was disgusting also. Oh yeah and no remote to the TV lolllll.theres a video of a bug crawling around but I can't post it. If I could do zero as a rating it would be it.