Peppertree Ocean Club A Festiva Resort

Ocean Club resort was a breath of fresh air especially compared to the hotels that I had stayed in the previous few days on my way to Ocean Club. I read some of the other reviews and I can't believe you were in the same hotel. The room was so beautiful, I cried when I walked in. The view of the ocean from the room was spectacular and we were only on the second floor. My friend took the room with the bed and I slept on the couch. I didn't hear anyone above us at all. The place was spotless. Both my friend and I are handicapped. We didn't request a handicap room, HOWEVER, Ocean Beach brought a shower bench and handicap bars for the shower with no extra expense or problems. (every other hotel I stayed in on this trip didn't have bars or didn't care). This was such a relief because the shower would be safe. The toilet seat was loose, probably because I am a big girl and that always happens. I called the front desk and within 15 minutes, there was someone there to fix it. Our only difficulty, as disabled people was getting our wagon from the pool deck, up the stair and over to the ocean and back. It would have been nice if it was a ramp. I didn't see any ramps in the area. We thoroughly enjoyed ourselves and would definitely vacation there again. The employees were friendly and helpful. The location was easy to get to. The ocean was beautiful. I could have done without the humidity on the day we left, but that isn't the hotels fault. I thank them for 2 very nice days out of the 10 days I was traveling.

We stayed August 8-11 We were supposed to receive a refund..have not. It is now August 29th and no refund in sight. The room was disgusting when we arrived. Moldy air vents, nasty ac unit, windows were disgusting. Nasty dishes that were not cleaned, broken toilets, disgusting walls, disgusting floors, pull out bed was covered in stains, we watched a staff member dump trash all over the walkway on the 3rd floor and just walk away. Tvs were disgusting, wifi barely worked in the room. Dishwasher was broken, ceiling tile in the bathroom kept falling.

This was the most disgusting place I have ever stayed in. We booked a pet friendly room for our chug. There were stains in the furniture and rugs. The stove was rusted out and the burners were twisted so we couldn’t cook. The furniture was stained and marred. We got an ocean view with a glass slider we could barely see through. Everything just felt so unsanitary. The only place I felt clean was in the bed. We paid $300 from their deceitful advertising. Don’t vacation here.