True Blue Resort

What a shack. We stayed in a true blue golf villa for the first time and this will be the last time we deal with Litchfield or getting a rental from True Blue. The first issue was when I checked in at the Litchfield resort and had to wait 45 minutes for an associate to help me. I was 2nd in line. This was at 6pm in the evening so I didn't understand why there was only one employee working. Then I was told there would be $150 hold on my card for the hard key 🔑 and the 4 parking passes. Well I had spoken to the resort 2 times prior (Thursday and Friday) specifically about the cost of parking. Nicole assured me there would be no cost to park and that if they tried to impose any fees to tell them "Nicole said no." Well that didn't work and I was forced to use my card for that hold. Mind you, this hold was never discussed in any comversation I had with the resort nor was it told to my golf planning company. This was a surprise and not the good kind. The resort stated I could get a card key villa but I would have to break down and king bed and make it 2 twins. I didn't come on a golf-cation to work so I declined. When we got to the villa, there was a horrible smell. It coated your throat and smelled like a bad 1970's apartment...which was appropriate because that was the way the "villa" was decorated - and decorated is a loose term. Tried calling the front desk but to no surprise the phone just kept on ringing and ringing. Also when I went to use the bathroom, I had to turn the water back on because for some reason the water was turned off to the toilet. Well after flushing I found out why the water was turned off....the tank would not fill. So until it got fixed the lid was off and we were manipulating the toilet so it would fill back up. I had to have maintenance come back on Friday because the bolts to the toilet were cracked and rocked while you were sitting down. No fixes to the toilet our entire stay...just band-aids to get us through. The refrigerator was not cooling so maintenance had to address that as well. That was fixed. I had to have these conversations via text while I was golfing so these issues and customer service conversations were less than ideal. The screened porch was too small for 4 adults to sit out and there wasnt enough furniture to accommodate us so we had to sit outside in the yard between the 2 buildings. Luckily the weather cooperated and was nice. Although the resort did their best to try and remedy the situation I was met with common speak and policies. I was given no warning about additional costs and other than relocating to another apartment, nothing I said was going to fix the situation. There is a reason there are no villa pictures of the inside when you're on a golf trip. As 50+ year old men who have stayed in many places over the past 15 years this place was the worst...and that includes a stay in a roach motel in Goldsboro NC for 2 nights. At least we knew what to expect. I hope these pictures come through but I will never book with a Litchfield property or True Blue again...not that it matters to the resort. They were taken from the same chair and turning my body around because their was no recliner nor did the chair rotate.

This is the 3rd time we’ve stayed at True Blue. We did airbnb for the first condo, then stayed twice in the next condo, also airbnb. We love it here. We don’t play golf, but enjoy the area. Close to Myrtle Beach, but away from the hectic pace of everything. True Blue condos are spacious, clean property and great pools. This past time, it was very quiet as if we were the only guests there. I’m sure the unit you rent depends on who the owner is. Ours were beautiful and we have no complaints

tried to call front desk several times during visit. never got a n answer. room had carpet stain, bed was broken. trash left in rooms. Havent gotten my security deposit back. can get in touch with anyone at the resort. the couple of times they did answer phone, I was transferred to manager who did not answer phone. left several messages. no return of phone call. We will not stay here again.