Relax Inn Richburg

My room was 214. The door was open when i arrived at room because it couldn't be locked. At all. Ever. Then i noticed the cockroaches everywhere all over the beds all over the walls it was like a sci-fi movie I immediately walked out of the most disgusting room I've ever been in 54 years of my life staying all over the country and in Canada went to the front office where they apologize and offered me bug spray yes that happened I said I would never sleep here ever they said they understood they would refund my money within 48 hours the next day i got an email saying they wont refund my money so i called several times and was told they are working on my refund well it has been 10 days later I haven't got an email or a call and I have called them numerous times and sat on hold for hour to be told same thing over and over they are working on it so i now have to call my credit card company because of this scum pit expedia allows us to rent.

Horrible. I had a reservation through Expedia, showed up at 10:15 p.m., clerk said there was no room for me, they do not honor reservations after nine.I never got a notification.He said it was on the agreement, which it isn't , it states to check in any time. I was left without a room, had to scramble, took me two hours to find another room.This is disgusting way to treat customers. I called OYO customer service to get compensation , was offered nothing , they are okay with this practice. BOYCOTT OYO

I had reserved a room through Hotels.com, arrived at the hotel after driving 12 hours from SW Florida, and was told that they don't honor reservations after 7:00 p.m. Desk clerk said they had tried to call me. I have no evidence of that. I was without a room after 12 hours of driving. Desk clerk was not rude but seemed amused at my situation and did not offer any help. I was able to obtain a room at the Motel 6 down the road. Kudos to Motel 6, and I will never ever reserve at OYO again. This was ugly and unwarranted. I will contact Hotels.com to encourage them not to represent OYO any longer.