Best Western Buffalo Ridge Inn

3.0 / 5

•

310 W Mount Rushmore Rd 57730

Reviews from Guests

3.0/5

701

Reviews

from real guests

ph343

This property is extremely well kept. Rooms and grounds are meticulously well kept. It is centrally located to several national parks and one state park.

T5696KLpaulk

As a longtime Best Western Gold member with more than a decade of loyalty and dozens of stays each year, my experience at Best Western Buffalo Ridge Inn was extremely disappointing. I specifically reserved and confirmed a ground-floor ADA-accessible room with two beds because both my father and I are unable to carry luggage upstairs. On the day of arrival, after spending over an hour being bounced between the hotel and corporate customer service, I was informed that our reserved room had been given away. We were told our only option was an upstairs room requiring stairs, and that no refund would be provided. When we arrived, there were numerous unassigned rooms still available. The sole employee on duty insisted there were no remaining ground-floor rooms with two beds. However, another party in our group checked in after us and was immediately assigned exactly that type of room. Thankfully they switched rooms with us, though even that was met with resistance and attitude from the front desk. What bothered me most was not the mistake itself, but the complete lack of accountability, empathy, or apology. The only explanation offered was that the employee was "new." Accessibility accommodations are not optional conveniences—they are necessities for many travelers. After this experience, I no longer feel confident that Best Western takes the needs of guests with disabilities seriously. Unfortunately, after years of loyalty to the Best Western brand, I will be looking elsewhere for future stays.

MsBiker

This motel was booked primarily for its location and its price since we were going to be there three days. It hit the mark on both. The best part of our stay was the breakfast. Each morning there were a good variety of tasty offerings. The staff did accomodate my request for a ground floor due to accessibility issues but the room itself was not accesible; there were no grab bars near the toilet. However, the staff did send someone to fix a broken toilet seat mounting when we brought it to their attention. The room was also a bit on the small side for two queens. The pool was in seperate room and was decorated nicely but it was very cold.

Facilities Details

Free Parking

Free Wifi

Wired Internet

Braille and tactile signage

On-site accessible self parking

Toiletries

Garden

Visual alarms in all public hallways

Laundry

Vending machine

Accessible public restrooms

Baggage Storage

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Terrace

Computer station

Indoor Pool

Safe

Free Parking

Free Wifi

Wired Internet

Braille and tactile signage

On-site accessible self parking

Toiletries

Garden

Visual alarms in all public hallways

Laundry

Vending machine

Accessible public restrooms

Baggage Storage

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Terrace

Computer station

Indoor Pool

Safe

10 Available Room Types

Standard Room, 2 Queen Beds, Fireplace

Heating

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Free laundry service

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Towels

Hypoallergenic

Desk

Internet [LAN]

Dining Table

Free Toiletries

Cleaning Products

Toilet

Kids shampoo

Toiletries

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Iron

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Fireplace

Microwave

Interconnecting Room(s) Available

Suite, Multiple Beds, Refrigerator & Microwave

Suite, Multiple Beds, Refrigerator & Microwave

Heating

Free laundry service

Exterior corridor

Desk

Free Toiletries

Cleaning Products

Toilet

Kids shampoo

Toiletries

Ground floor available

Braille and tactile signage

Air Conditioning

Extra Long Beds (> 6.5 ft)

Fold-up bed

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Towels

Hypoallergenic

Internet [LAN]

Dining Table

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Microwave

Suite, Multiple Beds, Refrigerator & Microwave (with Sofabed)

Heating

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Free laundry service

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Towels

Hypoallergenic

Exterior corridor

Desk

Internet [LAN]

Dining Table

Free Toiletries

Cleaning Products

Toilet

Kids shampoo

Toiletries

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Iron

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Fold-up bed

Microwave

Standard Room, 1 Queen Bed, Refrigerator & Microwave (with Sofabed)

Heating

Free laundry service

Exterior corridor

Desk

Free Toiletries

Cleaning Products

Toilet

Kids shampoo

Toiletries

Braille and tactile signage

Air Conditioning

Extra Long Beds (> 6.5 ft)

Fold-up bed

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Towels

Hypoallergenic

Internet [LAN]

Dining Table

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Microwave

Interconnecting Room(s) Available

Standard Room, 1 Queen Bed, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 Queen Bed, Refrigerator & Microwave (Pet Friendly)

Heating

Pets allowed in room

Free laundry service

Exterior corridor

Desk

Free Toiletries

Cleaning Products

Toilet

Kids shampoo

Toiletries

Ground floor available

Braille and tactile signage

Air Conditioning

Extra Long Beds (> 6.5 ft)

Fold-up bed

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Towels

Hypoallergenic

Internet [LAN]

Dining Table

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Microwave

Interconnecting Room(s) Available

Facilities Details

Pool and Spa

Indoor Pool

Parking and Transportation

Free Parking

Food & Drink

Vending machine

Front Desk Services

Baggage Storage

24-Hour Front Desk

Safe

Entertainment and Family Services

Smoke-free property

Business Facilities

Business Center

Common Areas

Terrace

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Wired Internet

Free Wifi

Miscellaneous

Braille and tactile signage

On-site accessible self parking

Toiletries

Garden

Visual alarms in all public hallways

Accessible public restrooms

Computer station