Cambria Suites Rapid City

Spacious rooms. Attentive, friendly and professional staff. Good location. Shuttle to and from airport is very convenient.

Our experience started as one of the worst hotel experiences we've ever had. We arrived around 2:20 a.m. after our flight was delayed. Our room had been fully paid for since March, and the hotel had been notified in advance that we would be arriving late. Despite this, the front desk employee refused to let us check in unless we paid for an additional night. We were traveling with our family, including small children, and were left stranded in the middle of the night with no car and nowhere to stay. At 2:30 a.m., we had to walk to another hotel hoping they had a room available. Thankfully, they did because of a last-minute cancellation. The next morning, I spoke with the manager, Stacy, who was absolutely horrified by what had happened. She sincerely apologized, refunded our stay, provided complimentary breakfast for our family of four, arranged a ride for my husband to pick up our rental car, and reimbursed our Uber from the night before. Her kindness and professionalism completely changed our impression of the hotel. While I truly appreciate everything Stacy did to make things right, the overnight employee's actions were unacceptable. A family with young children should never be turned away from a room that was fully paid for and reserved months in advance after the hotel had been informed of a delayed arrival. I hope additional training is provided so no other family has to go through what we experienced.

The mattresses were so hard it was like sleeping on the floor. The room we were in the first night had a mattress that was so atrocious that we had to pull the sleeper sofa mattress out and put it in the bed to make it so we could sleep. When we woke up, that mattress was completely flat and we barely slept at all. When I requested to move rooms after the first night, I was offered to try additional beds but was told that all the beds are like that and Cambria Hotels are known for their firm mattresses. I’ve stayed at Cambria Hotels in other cities and have never had an issue with mattresses. The rooms were also missing wall decor and had holes where it was clear something had been there. The cushions in the sofas were stained but flipped over as if no one would notice. For a hotel that charges $200 a night, I’d expect the rooms to be nicer and not equivalent to what a room at a Super 8 would be.