Comfort Suites

Front desk employee charged our card a great deal of money in error during a $4 purchase. Reversed it one second later and said nothing. We only found out at bedtime when budgeting for the rest of the weekend. When confronted, the front desk admitted it and he promised funds back the next day. They weren't. Morning staff said three to five days. When I brought this to General Manager Alicia, she was abrasive, offered no accountability, and her only response was that the charge had been reversed. Completely lacking in customer service skills and basic empathy. Travelers should be aware. Ruined the remainder of our trip having no access to our funds.

Would have really liked this property if I could have actually been able to sleep. The shades they have are paper thin and don’t block out the sun at all. I’ve seen these shades before that were reinforced by room darkening ones. Maybe they never got the other ones .

Family of seven, three rooms, two nights, $700. No mention of the entire hotel being under construction. Construction noise all night long, ice machine on floor three is the only one working lobby covered in plastic and total construction zone upon entering. This is where the “breakfast” is btw. Staff is outside smoking more than inside. Television in each room worked about 1/2 the time. Beds like trampolines. Zero money has been spent on this place keep it nice. Generally dirty and seriously lacking management.