Hampton Inn Johnson City

Just an AWFUL experience. The property is going through some renovation, but absolutely no excuse for the problems we encountered, and the lack of any interest on the part of the property manager Michael Samuels, to correct the problems or make ammends for our terrible stay. I would expect the extent of these conditions at a Motel 6, EconoLodge, or Super 8 for a third of the price, but Hampton Inn is usually a middle of the road chain and we paid $175/night for this dump. I expected somewhat higher standards. The problems: tv did not work. window blind did not work. furniture surfaces and lamps dusty. coffee maker filthy. no trash bags in trash cans. large crack in bedside desktop. we checked in late, so no one to really fix anything. The next morning we got a cheap breakfast in a bag, instead of the promised breakfast bar. no lobby coffee makers offered, told to use the filthy room coffee maker. we asked the front desk to have maintenance to fix the broken tv and have housekeeping vacuum, dust, empty trash, and supply fresh towels. when we returned that night - NOTHING HAD BEEN DONE. no room service and still a broken tv. the night desk person did move us to a different room, but that room also had fithy coffee maker, dusty surfaces, and a broken towel hanger in bathroom. but at least the tv worked. The room experience was bad, but what was worse was the lack of concern on the part of the property manager. He apologized and promised to refund our stay, because their goal "is to have satisfied customers", but once we left the property, his promises never materialized and all communication was ignored. I imagine this attitude is why the housekeeping staff and maintenance are not doing their jobs...no one cares. The property itself is not terrible, and could be vastly improved quickly with some interested employees and competent management. However, the lack of care and cleanliness is no where near the standards I'd expect from Hampton Inns, and this property is a dump and not worth a stay.

This hotel has run down since my husband and I stayed there around 20 years ago. The man who checked us in was very nice and personable! We noticed a musty smell in the hallway. It seemed like this hotel is for construction and utility workers. We were just there for one night and I thought we just wouldn’t stay there again. I found a bedbug when I went to move a pillow on my bed. I took the bug to the front desk and the young man confirmed it. He told me they had no other rooms, so we checked out with no charge. I discovered the next morning, that I had left a pair of shoes in the closet. I call early and told Andrea the manager, that we left in a hurry because of bedbugs and we forgot the shoes. I told her that I would be leaving Johnson City right after lunch. She took my phone number and said that she would have housekeeping check and call me. I didn’t hear anything from her so I called her back about an hour later. She said housekeeping hadn’t made it to our room yet. I was being patient but I should’ve asked if they couldn’t just go in and get the sandals or I should’ve gone to the hotel and asked for a key to get in. Well, after our lunch I totally forgot about the shoes until we were a ways from Johnson City. I called today and Andrea was there again! She said that she would look in lost and found and call me right back. She did call me right back and tell me they were turned in, but I’m not in Johnson City! She said that she could mail them to me. I said that would be great! Then she asked if the credit card that I use to check in was a good card to charge for shipping?!? I thought, if you had done your job and had housekeeping check or take yourself upstairs to get them! I told her that we had to move in a hurry because their hotel had bedbugs! They should pay to ship my shoes!! She said there is no way they will pay to ship them! Please beware that this isn’t the hotel for you!! We stayed at the Fairfield Inn and it was 10 times nicer and cost less!!!

My stay was just ok. The bed was comfortable, the pillows were atrocious. The Roman shade didn’t work, and it’s really dark in the room. The lights do not give off enough light. The shower was not equipped with any kind of shelf to put your things on. Nothing to hold onto either. I’m not handicapped but I do have balance issues. There is no full length mirror to check your outfit What happened to a tablet and pen? They used to supply you with a list of restaurants in the area, attractions, hotel amenities, check out times, etc. now nothing. Very disappointed.