Knights Inn Lenoir City

We stayed here with our family and the stay was nice and so was the hotel. The Mexican restaurant next to the hotel had the place smelling good but we didn't go there to eat. The breakfast here was good and the rooms were nice and clean. Nothing more I would ask for. The staff was very nice and friendly.

Most IHG hotel experiences I have are positive, this one is most definitely not one of those, and you're in for one outrageous description of what I experienced. And yes, there's photos. - What appeared to be dried feces in the room, on the carpet - Massive amounts of long and short hair on the bathroom floor - Dirty bathroom fixtures - What appears to be pubic hair in the bedsheets - Dirt, trash and food debris all over the room - Insects in the room including large amounts of cobwebs - Large amounts of razor sharp carpet staples on the floor - Broken fixtures, such as the room thermostat which was taped up - Stained telephone from previous guest spilling something on it - Hotel appliances broken...the icemaker wasn't working on the floor - Hotel manager shouted profanities at me when I left because of the room condition (Yes, you read that correctly) So I've stayed in 50-150 nights a year in IHG hotel rooms for nearly the last twenty years, this is by far the worst hotel experience I have ever encountered. I was in the middle of a 16 hour trip from Ohio to Florida when I stopped to use the restroom. The manager, probably hands-down the rudest and most unprofessional person I've met, refused use of the facilities unless I paid for a room. Not a huge deal, as I needed to stop and sleep during my trip anyway, so I decided to just book the room for the night. Huge mistake I found out when I discovered the horrifying conditions. I asked the manager to come up to the room to look at everything, but she refused. I took over 100 photos of the filth, then left the room. When I showed her the pictures at the front desk, she, infuriated, told me to ... "Kiss her white ***". Figure that one out. How an IHG property has a manager in the network that talks to guests like this is beyond me. In any case, you might want to pass on this one and find something cleaner with staff who aren't rude and angry. There's lots of hotels in the area.

Worst experience ever. The hotel has enough issues on its own but the Sunday night desk clerk named Chastity is a power mad, ego train. I’ve never been treated that way by anyone in the hospitality industry. I stay at IHG hotels 5 nights a week for more than 5 months a year. I’m a diamond member and spend tens of thousands of dollars at their brand every year. This nite clerk claimed to be the manager but she’s probably 20 years old. She was as rude and caustic as I’ve ever seen anywhere. She has no place in the public eye. I called corporate and they are following upon this but my plan is to become a Hilton Honors diamond member instead of IHG. If chastity represents their brand, I want no part of it.