Hampton Inn Manchester

DO NOT BOOK WITH THIS HOTEL. Hoodwinked on a 14 day cancellation window and refused to work with me on a refund. As well, the GM is very rude and will insult you at the first opportunity. DO NOT STAY AT THIS HOTEL. They will take you money with no regard.

BEWARE! EXPECT ADDITIONAL CHARGES AT CHECK IN. We booked a room through the Hilton app for Thanksgiving night at the Manchester, TN Hampton Inn. The online rate for the reservation was $149. I checked the box that I had pets and added the note that I had 2 dogs. There was no pet fee added to the reservation on the app total for the stay. On Thanksgiving, when I arrived for my stay, the front desk agent, Mel, told me my total was $400. I said no - it’s $150. She then told me that they charge a $125 per pet fee for bringing pets on the premises. I pointed out that I had included them on the reservation and it wasn’t disclosed there and so I would like them to honor the reservation total I booked. She then proceeded to tell me that I could pay the fee or go find a different hotel. I asked if she would be cancelling my reservation then so I would not be charged for the room. She told me no, they would bill me the $150 whether I stayed with them or not because I was past the cancellation window. After much arguing she agreed to charge only $125 for a pet fee and so we ended up paying over $275 for a $150 reservation. Oh - and those 2 free waters you are supposed to get as a Hilton Honors member ….those cost me $8 at this hotel too. According to Mel, they don't participate in most of the Hilton Honors perks and it's their right not to. I called Hilton Honors customer support and Tiara informed me that they allow their operators to tack on additional fees for an abundance of things, which are not disclosed on their app when you make reservations and individual locations can tack on once you are on site. The only way to find out total fees is to call the hotel and specifically ask about their additional fees. Apparently it’s a loophole they know some of their operators take great advantage of and they allow it. This is apparently one of those locations. BEWARE. Be prepared for a "bait and switch" that neither Hilton or this Hampton Inn location has any remorse at all about pulling on their customers. They are determined to take your $ - whether you stay with them or not.

My husband and I have stayed at this hotel on quite a few occasions and it has always been wonderful. That being said when we drove by on Monday night November 10 and inquired if they had any rooms and mentioned we had our little dog with us, the man behind the desk quoted us $264.00 for a queen room with a $150.00 fee for our dog plus a $50 non refundable deposit. I do understand that it is not everyone's desire to have dog's stay in hotel rooms. A polite we are not dog friendly would have been appreciated from this man instead of a blatant lie about the cost of rooms etc. Hampton Inns in many places have pet friendly rooms and it was head office when I called today who informed me that his hotel is only pet friendly for service dogs. Why didn't the employee tell us this instead of lying about the cost of rooms and quoting such an outlandish price . My beef is not that we could not stay there with our dog, but for the fact that whoever was behind the desk handled the situation in such an awful way. What would they had done if we had accepted the price he told us, I do wonder about that. Would he have pocked the extra money himself?