HAMPTON INN MEMPHIS-WALNUT GRO

The only reason I didn’t give this one star is because the bed and pillows were comfortable, so I slept well. The temperature was freezing even set up to 80 degrees, so we had to sleep with the air off. I could not connect to the internet, but when I tried to call the front desk, the phone didn’t work, and I eventually discovered that there was no cord to plug it into the wall. The electrical outlet on one side of the bed did not work, but fortunately I had an extension cord so that my husband could plug in his CPAP machine. The toilet leaked, so we had to put down towels on the bathroom floor to prevent possible slips and falls. There was also a very wet spot on the carpet that looked like someone had spilled coffee or a coke. I might have requested to be moved to another room, but we were too exhausted after a long drive and spending several hours at the hospital. As to customer service, the clerk on the front desk when we left was very nice about calling the hospital shuttle for us, but the one on the desk when I checked in acted like she’d rather have been anywhere else but at that front desk.

Our stay was wonderful! The breakfast was delicious with waffles,sausage, toast, fruits, omelets and more! Thanks y'all!!

Room dirty, charged twice for a room that was already paid for. Friday night staff was very rude and unsympathetic. Power went out, no comp from hotel. Saturday and Sunday staff was nice. Room nasty, need to take the carpet out of the rooms. Very nasty. Pool nasty, brown water and bugs everywhere in the pool. Never staying at a Hampton Inn again.