Memphis Marriott Downtown

My family and I stayed one night here, as part of our holiday. Unfortunately our Amtrak train was cancelled twice, we were heading to New Orleans for a few days prior to a cruise. As we come from Scotland we couldn’t contact our travel agency due to time difference. I went to the reception for help. The member of staff Pontea, was Amazing!!!! She calmed me down and went above and beyond to ensure we could continue our travels. She helped us to arrange car hire and continued to check in with us all the way to New Orleans! I’m so grateful for the support she gave us

We Arrived at the hotel after a 4.5 houre drive from Nashville to be informed there is no porters to help with your luggage, restaurant is closed ,bar is closed,we dont have a pool despite one being advertised on web site ,gym is closed. I asked for a drop of milk to make a coffee in the room and was told we don't have any but there's a supermarket down the road. I walked to the supermarket 15 minutes away Got approached 6 times by dru k and drugged guys asking g for money . Room ok not the best . All the manager could say in a very aggressive manor was its not our Fault don't belive anything you read on Google before we booked I should off checked out there web site. Shocking no appolagey nothing .never again stay away.

It was a pretty nice hotel near the pyramid. If possible ask for a room with a view of the river. My view looked out over the hotel roof. The room was clean. However the internet was terrible. We also ate in the hotel restaurant one night. The food was good as was the service.