HAMPTON INN - SUITES MILLINGTO

Upon checking into this property, I noticed that the king suite was missing the microwave and the desk chair was broken (Missing Arm). When I went back down to the lobby to return the luggage cart, I mentioned the issues to Nancy (Front Desk Clerk). She was very helpful and very polite. She offered to move me to a room directly across the hall from where I already was. Once I returned to my room, the room phone rang and it was the GM for the property that wasn't currently onsite. His name is David Burnett (david.burnett@hilton.com) 901-872-4453. He stated that they would be more than happy to move me across the hall and asked if that would be okay. I politely told him that this room was a "dump". Apparently Mr. Burnett can't take criticism about his property. Instead of simply taking the microwave and chair out of the vacant room across the hall, instead he decided to escalate this by his following actions. He immediately decided to tell me that I was to vacate the property, they were checking me out 20 minutes after arriving. He didn't give me a chance to even speak further and hung up on me. I called the front desk and asked Nancy to re-connect me with the GM. She attempted, but Nancy called the room back and stated that he had nothing further to say. Well Mr. Burnett, it appears from multiple other reviews that your lack of leadership and customer service skills lack a lot. Just seeing the "management" replying to multiple negative reviews that nothing has been done about this GM should tell you all you need to know. This property is so poorly ran by Mr. Burnett, even Helen Keller could see it!

I should have walked out the moment I walked into a roof leak at the front desk. That told me everything I needed to know. Staying here for a death in the family and didn't want to upset my family. But this hotel is the second worse hotel I've ever stayed at. I wasted $500 for two disgusting nights. Please avoid this place.

Had a reservation for 12/2 - flight was cancelled so cancelled the room and rebooked for the following week. They charged me for the night anyway stating that's their policy. THEN had to also cancel the following week because my husband went into the hospital (and has been there for 2 weeks). Again, they charged me for the room anyway - again because this is there policy. No apologies, nothing. Called the diamond desk twice (I've been a diamond member for 20 years!!!). No one has been able to help get these charges reversed because it's up to the general manager. This is not a Hilton corporate owned hotel, so you're at the mercy of the franchisee. I still need to rebook this trip but you can guarantee I will not be booking at this hotel. HORRIBLE customer service. I understand cancellation policies but obviously both of these incidents were completely beyond my control. There are plenty of hotels nearby, choose your stay carefully.