Family Inns of America Twin Malls

They had bedbugs. There was at least 1 in the bed moving around and poo markings on the mattress cover. The walls needed cleaning. In general, the rooms could use a deep clean.

DON’T DO IT!!! I was genuinely sick to my stomach staying here for one night. I was supposed to stay for four nights but got a refund for the rest of the nights due to the conditions of the room. If you told me they didn’t have a cleaning crew I would 100% believe it. Someone’s shorts and trash were in between the mattress and head board, there were rings on the nightstand when we didn’t set any down, the bathroom floor was covered in water upon arrival, we had no hot water in the shower, my partner killed 5-6 roaches, there were layers of dust on the walls, ceilings, and curtains, there was a booger on the walls, and there was mold. The amount of moisture in the room was sickening. I didn’t feel comfortable asking for another room I just wanted to leave. It was absolutely terrible and disgusting. The parking also sucks. We had to park across the street

Extremely Dirty Room & Unacceptable Response From Management We stayed at Mountain Vista Inn & Suites while visiting Pigeon Forge for Jeep Invasion. We checked in, dropped our bags off, and left to enjoy the area. When we returned and had time to actually look around the room, we realized just how poorly it had been cleaned and maintained. The bathroom and shower area were dirty, with grime around the shower and damaged/cracking flooring. The floor around the bed was sticky and still had food/debris on it, including what appeared to be watermelon remnants and a seed. There were stains and marks on the walls, and doors were missing handles. Then we pulled back the bedding. There were multiple dried brown/reddish stains on the bedding that appeared to us to be old blood. I have photos documenting the condition of the room and bedding. We immediately went to the front desk and explained the problems. The employee’s response was, “Wow, you have a lot of issues with your room.” She did not come upstairs to inspect anything, and at no point were we offered another room. The next day we spoke with the owner and requested a refund. When we addressed what appeared to be dried blood on the bedding, his response was that it was “under the sheets” and therefore fine. He then became extremely angry and began yelling and screaming at us when we continued trying to resolve the situation. We booked through Booking.com and contacted them for assistance. The owner told Booking.com that we had been offered another room. We were not. The situation became so heated that the Booking.com representative could hear the owner yelling while we were speaking with them. A dirty room would have been bad enough, but mistakes happen and could have been corrected. What made this experience completely unacceptable was the response after we reported it. There was no attempt to inspect the room, no room change offered, and instead of an apology and reasonable resolution, we were met with yelling when we requested a refund. Being told that questionable stains on bedding are acceptable because they are “under the sheets” is not an acceptable cleanliness standard for any hotel. The pictures speak for themselves. Based on both the condition of our room and the way management handled our concerns, I absolutely would not recommend staying here.