Guesthouse International Inn at Dollywood

The entire staff was amazing from getting extra towels to making sure our room is cleaned every day. I think the only complaint I would have is that the bathroom is small. The beds are very very comfortable and the price is very affordable you definitely get your money's worth.

This hotel was the cleanest and most comfortable that we have stayed at in a long time. Front desk staff was amazing and helpful. We enjoyed our room and the amenities like the pool, internet, and a convenient place to buy soda and snacks. We will stay there again next time we visit Pigeon Forge.

***WARNING*** HEALTH HAZARD***SAFETY HAZARD *** we booked this place as a last minute stay due to a hurricane in Myrtle Beach and there were plenty of good reviews on booking.com, which they should be ashamed for representing this place and the owners have to be fabricating their own reviews. but if you read the google reviews everything mentioned about mold and mildew and water issues is correct and everything added up the night we stayed there. We got there late Friday night and were exhausted but the humid smell of mold and mildew was extremely present. We had dirt stains on our towels and had to ask for clean ones which reeked of terribly of body odor. We used our own at that point. The hallways are stained and smell from water damage as do the rooms. The ceilings are caving in and falling apart over the beds from water damage and the rooms are covered in black mold. Somebody is soon going to be injured by caving in ceilings. On the second night a pipe burst in the bathroom causing water to jet uncontrollably filling our room in mere seconds. Completely flooding our room. Clothes, shoes, food, luggage etc. ruined. I hade to rush my pregnant wife and two kids out of the room into the halls in their pajamas after midnight. Unfortunately other rooms were also damaged and the patrons also had to be woken up and moved. The water blasted for over thirty minutes because they couldn’t find the shutoff. My wife tried to tell them to call the fire department several times, they refused. Finally I ran in and recovered the majority of our belongings and my wife called and the fireman showed up and shut off the water. After the insanity, I asked to speak with the manager and told them that I wanted a full refund and the guy who had been at the front desk, which him and his whole family obviously live there and work there, told me that they didn’t cause the incident purposely and that the manager was a lady and she wouldn’t be in till the morning so they moved us rooms till she got there. I left my number and told them not to let the manager come and leave without speaking with me. The manager came and left without speaking with me. We were told that they couldn’t refund anything without the manager. So we waited around missing our first morning at Dollywood just to be told the manager wouldn’t be in till that night so we salvaged the rest of the day at Dollywood and when returning were told again that it would be the next morning. We again complained about the issues. In the room we were in, the mold the smell , the ceiling caving in, the bathtub floor cracked and caving in and mold covered by a floor mat and still no manager and we weren’t about to leave without a refund so we went back to the desk the next morning and were told the manager was a guy named jay then later a guy named bob. But were refused a refund and they got rude and heated and we had to call for police assistance in leaving the premises. If you value your lives do not stay here. Srry but this was terrible conditions and conduct even if we would have been in a third world country. Had to leave with no refund after never speaking to jay or bob just the main speakers wife who assured us she would personally refund our money upon checkout and at checkout said she was unable to do a refund. Disputing with our bank. And better business bureau and local code enforcement.