Best Western Cooper Inn & Suites

Everything perfect . Staff is very helpful . Clean room comfortable room . They have sofa in room . Very good location near by all restaurant and bar . Cross roads shopping mall.

We booked and stayed at this motel, the staff has no idea about customer service whatsoever, including management. They are rude and roll their eyes as if you're getting on their nerves for being there just asking for towels. So, we ran into a money pinch on the day of check out and management told me they could give me an hour or so to rebook. Check out is at 11, by 12:15 I was told I had to go ahead and leave. My children and myself were packing up, we were in a huge U-Haul truck with the door up and the room door propped open, clearly moving our stuff out when all of a sudden, the same guy who said " we can give you an hour or so" comes to the room and CURSED ME OUT in front of my kids and was very aggressive telling us to get out!! At first I was remaining calm but he kept going and going cursing and being aggressive. I was crying and shaking while damn near throwing our stuff on the truck. I felt so threatened I called the Arlington Police dept to come and be there so we could leave safe and unharmed. My husband was at work during this ordeal. I felt like he did that because I was a woman and only had my kids with me. I could not believe this was a place of business literally bullying me. He demanded I go talk to the manager which I think was his wife. I walk to the office and asked her to step outside and speak to me without him being there, she sat on the couch scrolling on her phone, wouldn't even look at me and also yelled at me "do you have $25, you need to pay the late fee"!! I have never in my life been treated like this at ANY business. This is the WORST experience and I wouldn't recommend anyone to spend money here. We had been in this room for almost a week and spent around $700 here, TOTAL waste of money.

This is the WORST hotel I have ever stayed in bar none.First of all upon arrival the hotel grounds were not kept up landscaping etc.The office was terrible looking ,had no problems with the reservation.Upon entering the room the door was not secure ,The locks were broken,the bedding was terrible, the furniture was in terrible shape,the toilet would not flush,holes in the shower,flooring was in bad shape,no telephone in room,just a bad experience.