Candlewood Suites Dallas

Check-in was fast and very courteous clerk. Quiet and clean. Easy in and out for track. I'd stay there again.

Absolutely horrible experience. Shuttle service, absent. Urine colored stains on bed. Cockroaches everywhere. Take note there are no reviews on Trio Advisor since 2023. Censorship at its finest, but try other platforms to see the truth.

Where do I start? Oh yeah — the shuttle van never showed up to pick me up from the airport. I ended up getting a ride from the Aloft hotel driver who was kind enough to take me since the hotel is nearby. That was the only positive part of this experience. When I arrived, I could immediately tell the place was sketchy. The smell when I walked in was awful — a mix of mustiness and body odor. I checked in and asked to be added to the shuttle list for the next morning. Despite claiming to have a 24/7 shuttle, I was told otherwise once I arrived — surprise. I headed to my room on the second floor and nearly gagged walking down the hallway because of how bad it smelled. But for $94 a night, I figured I’d just deal with it. That changed quickly when I got to the room. The sheets had visible yellow stains and what looked like dried semen. The bathroom was dirty, especially the tub. Worst of all — there was a dead cockroach on the floor that housekeeping clearly hadn’t bothered to clean up. At that point, I was completely disgusted and went straight to the front desk. I demanded a new room, which they gave me a few doors down. This one seemed cleaner, so I tried to settle in. But later that night, someone started banging on my door. It seriously frightened me. I called the front desk and they acted clueless, like I was making it up. I barely slept the rest of the night, constantly on edge thinking someone might try to come back. As for food options? There really aren’t any decent ones nearby. There’s a weird “Asian country” place that felt creepy — I walked in and it was totally empty. There’s a fast-food spot, but the area had homeless people hanging around and just didn’t feel safe. To top it all off, the shuttle still didn’t show up in the morning, so I had to take a Lyft to my destination. Avoid this hotel at all costs. Unreliable shuttle, filthy rooms, poor service, and an overall unsafe and uncomfortable experience.