Comfort Suites

had booked and paid on a 3rd party site. had my debit card stolen so my local bank issued a temporary one. hotel staff refused to accept it. they said if it c didn't have biza chip they wouldn't take it. explained situation to manager. offered to log into online banking. still nothing. came back from dinner. got 3 towel to start for 2 nights. made me go back up to get towels before i would get a new towel. shower curtain too high so water goes everywhere. bad service all around

This hotel is a Truck Stop. Can be considered an hourly Motel, definitely not a Hotel. I arrived late at night with kids. The parking lot was full of Semi's. The lobby and elevator reeked of marijuana (weed) which I pointed out to the Agent. I was shown a room which was dark (even with the lights on) and the top covers had stains on them. I definitely did not feel safe staying there. I booked through Priceline.com (Booking.com). I left and booked another hotel. I returned later in the week to speak to the Manager (Terrance) because Priceline stated the Manager had to initiate the refund. The Manager said he was unaware of the incident. He said the majority of his business comes from Truckers due to the location being right off the highway. He said he understood and would work with Priceline to work out a refund. To this day the Manager (Terrance) has been dodging the calls and emails from Booking.com. I based my reservation off a stay at a Comfort Suites in St. Augustine, Florida in March 2024, which was a very nice, clean hotel. The Manager (Terrance) pocketed more than $950.00 from my 6 day, NON-STAY at his hotel. I wish I had taken pictures, but at 10:00pm at night and having kids with me, my first priority was finding a safe place to stay in a state that I was not familiar with.

Great location for food etc. There are lot of eateries there. There is a Walmart nearby. Even a gas station. Very Clean area. I felt safe staying there. If you need new towels you have to bring them down to the front desk. I recommend this hotel if you need to be near places to eat. You're right by the freeway to get downtown.