Comfort Suites DFW Airport

After 3 phone calls and 45 min shuttle never showed. We had to callan uber to get there ..we had to stay here due to flight cancellation..airline voucher..the staff never even looked up to say hello..thank you..im sorry..nothing..the place is old and needs upgrades. Just glad we had a place to lay our heads !!

We booked a room with enough bedding for our family of 4, with two adult children. However the sofa bed was completely unusable. The mattress was thin and very worn out - it couldn't be used as you were basically lying on the metal bars of the sofa or you could feel the springs trying to bust through. We asked for a replacement mattress and was told they did not have any. We had to ask for bed linen so also asked for duvets to sleep on. End up using the narrow sofa cushions on the floor - unacceptable for a hotel. Breakfast was one of the worst we have had at this type of hotel - didn't try the eggs or meat as looked awful. We saw the bread was put out the day before so wasn't fresh. Also the coffee was cold in the lobby which made it undrinkable. The air conditioning in the room was noisy - every time it started it sounded like a truck outside- so woke us up all through the night. Reading the other poor reviews, it appears we were lucky as we had hot water for a shower. We stayed at another hotel close to this one 2 weeks earlier - a much better experience all round. My suggestion, choose another hotel! I'm sure management will comment that they have taken this feedback and will look to improve- given the recent history of bad reviews, they don't seem to want to improve.

Stayed here on May 22, 2026 with my children. Three serious problems: First, I asked the front desk for two extra pillows so my kids could sleep comfortably. The request was flatly refused - no explanation, no offer to check housekeeping, no alternative, no offer to involve a manager. Choice Hotels corporate guest relations also confirmed they don't handle on-property issues in real time, so guests here are essentially on their own. Second, the hot tub was non-functioning. Third, the door to the master suite would not close because there is a cabinet directly in the path of the door's swing - meaning no privacy between the bedroom and the rest of the suite. For a Choice Hotels-branded property marketed to families, this combination of refused basic requests and broken room features is unacceptable. The BBB rates this property D- and not accredited - wish I'd checked first. Plenty of better options around DFW; choose one of them. One more thing: there is only one working ice machine in the entire property. Even the basics aren't being maintained here.