Extended Stay Deluxe Fort Worth - Fossil Creek

The first person was nice and kind full. They mad me give a $100 CASH deposit. Which it does not Stat that anywhere on the site. There was no breakfast like it was stated on the site. Just coffee. The hall way has really bad odor. The elevator was down. By the way it seems to be down for a long period of time with no intention to getting it fixed. What if an person with an handicap booked a room and yall not informed them of that. The room was filthy it had a dead roach in the corner. The bathroom was not clean. It had soap suds in the tub like someone has already used it. When I checked out I had to wait for inspection. When asked about room service. She informed me that they do room service once a week. When I told her about the room situation she then told me that it was suppose to be clean. It's no way that a room can be inspected plus clean with us walking into a situation like that. False advertising no good service.

The staff was not accommodating, I booked for 7 nights 8 days and the general manager told me I only pay for 6 nights 7 days. Before I checked in Marie was basically telling me they did not have a double bed open all they had was a single bed with a damn chair. Who wants to sleep in a chair? They did not tell me that they only charged me for 6 nights 7 days, nor did they mention that they never charge for 7nights and 8 days, she told me it was company policy but if it was company policy how come I was never charged or TOLD ABOUT at initial payment?

We stayed here a few months ago. If you love roaches, this is the place for you! The staff takes NO ACCOUNTABILITY and they feel we shouldn't complain. Terrible stay. Terrible place!! BEWARE! Never again!