Four Points by Sheraton Galveston

The experience was terrible. Room service never showed up to clean our room. We got in late at night and our room was not clean. It looked like someone had an accident in the bed and we called to have the sheets and linens changed and no one didn’t show up even though I talked to front desk that morning. We waited until after 5:00 pm to check on them and were told the cleaning staff had already gone home for the day. Finally got to speak to the general manager and he had the maintenance guy come and change our sheets. Also a wash cloth was left on the bathroom floor with poop all over it. General Manager said he would discount our room but nothing was ever done. I would never stay here again.

I booked the Clarion Point 6 months ago and just found out yesterday Dec 1 2024 the hotel has been closed since July 2024. I booked it thru Choice Privileges (which I will never use again). No calls or emails or text message to let me know the hotel closed down. But the good news is I DO NOT get my money back. Spend over an hour on the phone with Choice Privileges, at first, they confirmed my reservation and said the hotel is still open,,, They wanted proof from me that the hotel is actually closed. I informed them to check their own website and see the hotel is no longer on the list of hotels they take reservations for. I asked them to call the hotel and see if anyone answers. Choice Privileges said I booked a non-refundable rate so no money back. After a long conversation with them, all of a sudden, they had computer problems and would call me back in one hour. I never received a call back from them. I have read several reviews of people just showing up and finding out the hotel has a closed sign on the front door. I am glad i found out and did drive the 7 hours. our cruise leaves in less than 30 days. Luckly I was able to get a room at the Tru by Hilton the staff was very friendly and helpful with my issue, they knew the Clarion was closed. I turned the issue over to my bank to try and get my money back. We will see what happens.

We've been going to Galveston since the 70's, camped a lot and also stayed in hotels. I booked the Clarion Pointe last August because my grandson was getting married in Galveston, on the beach. I did read some reviews that put me off a little, but there's usually a mix of reviews when you book a hotel. Since this had good and bad, I booked a room and was pleasantly surprised. I booked a double queen bed room. The room was clean and well kept. Beds were very comfy, pillows soft. Towels were soft. We were on the third floor and it was very quiet. We had a very nice view of Murdochs and The Pleasure Pier from our windows. Breakfast was the usual breakfast fare, plus a little more. Check in was easy, as was check out. The employees there were extremely pleasant and helpful. This hotel is right on the Seawall, parking is easy and the hotel is pretty quiet in the evenings. I would stay here again without hesitation. Prices were good and booking was easy.