Holiday Inn Express Hillsboro

We checked in to our rooms and shortly after going to our rooms, WE FOUND THIS LARGE BUG (ROACH). We immediately told the Sonny the manager, he came in the room and removed the LARGE BUG (ROACH) and left the room. We immediately said we were leaving and wanted a refund. Sonny the manager refused to refund us our $271.20 - EVEN THOUGH WE FOUND THE ROACH SOON AFTER WE CHECKED IN AND LEFT IMMEDIATELY.

We arrived and got checked in. Went to our room and tried to open the door and it was as if someone was already in the room. We went back to the front desk and the girl looked shocked. She went up to check the room and came back and said "Oh yeah I forgot to tell you some of the handles were installed upside down so instead of pushing down you have to pull up". So we went back to the room and sure enough this handle had to be pulled up on to open the door which is really stupid but whatever. We walked in and it smelled of an old ashtray and musky. The sleeper sofa when you sat on it you felt like you were going to hit the floor. The beds are hard as a rock so we didn't get a restful sleep, the sheets had stains that I hope were left overs from who ever slept there prior to us. This place is in need of some tlc for sure. We will pass on this one next time and go to a better option. We're not sure how the heck this place has 4 stars.

The staff is A+. After hours stuck on I 35, we decided to spend the night in Hillsborough. The Quality Inn room was quiet & spotless. We got a perfect night's sleep and arose refreshed to a nice breakfast. Back in Austin, I remembered leaving my glasses at the breakfast table. Sonny shipped the glasses to me the next day. Overall A+++