Best Western Plus Northwest Inn & Suites

if you want to check in 30 minutes prior to check in and they have rooms available be prepared to pay 50 dollars. first time I have ever been charged this. also didn't feel like a very safe area. hotel was decently clean. staff was pleasant. hall

I had requested an early check-in while booking and was confirmed for that. Upon arrival, although I received the key early, the room was not ready as the cleaning was on-going. I had to wait outside the room with my bags and family (additional 3 with kids) for the next 45 minutes. Went inside the room, it had a strong smell as if someone was smoking inside the room. although the room was labelled non-smoking. Complained, and the housekeep brought a room-freshener and sprayed all over. Didn't help. Had to be somewhere and came back around 11.00 pm and was preparing the kids to bed when someone knocked the door. Didn't respond but the knocking did not stop. Opened, and there was a staff of the hotel who asked me about the trolley that was there in the corridor at the moment. Who comes at a guest's room knocking around midnight and ask about a trolley that is lying around? The next morning, while leaving for breakfast, the trolley was still there. What as the point of asking about it when you are leaving it right there? Scary place!

If I could give a -10 (negative 10), I would for the services at Best Western Plus Northwest Inn & Suites. The front desk man checked me in and said to me up front that the door to the room 218 couldn’t be opened. He would escort me to the room and use a key to open the door. Room 218 was the last room available and the hotel was full. I would be moved to another room in the morning when someone checked out. The person who checked me in gave the key to another man named Sam to bring me to the room as he was about to leave at the end of his shift. Sam took me to the room and opened the door using the key. The room had strong smoke odor as I walked in. After a long day of driving, I tried but could not settle in because I was starting to cough after in the room for a few hours. I specifically stated in my reservation’s request “Extremely allergic to animal hair & smoking.” Yet I was in a room that was definitely smoked in. I looked around and saw the smoke detector was wrapped tightly in plastic. That meant someone had smoked in the room and wrapped the plastic around the smoke detector to prevent it to sound off. I immediately went to get Sam and pointed out the smoke detector being wrapped in plastic. I told him that I will check out in the morning. Sam told me to talk to the manager who will come in at 7am. I could not sleep that night. I spent the night looking for a hotel. I came down around 7:05am and saw Sam who introduced Maria as the manager. I informed Maria that room 218 was a smoking room and I had to move out as soon as possible. Maria said that she was fine with me checking out and would refund the charge. When I checked out around 8am, she still charged me for the night. I said that she should not charge for the room and she said that she needs to talk to her manager Sawan or Saloan. I said that she must speak to her manager as I will dispute the charge. It is very unfortunate for the hotel to provide extremely poor services to the customer and refuse to make correction for the wrongs. I am glad that I could find a room at Best Western Plus Hobby Inn & Suites for the remaining three days of my stay in the Houston area. I will never come back to Best Western Plus Northwest Inn & Suites. I also hope the hotel will remove that plastic wrap from the smoke detector immediately as that is a VIOLATION of safety.