Executive Inn & Suites Houston

From check in to check out the front desk staff provided five star customer service. They even gave a few chilly bottles of water upon arrival. The room could've used a good vacuuming, and the breakfast was just "so so"... But for the most part everything was A-OK. Huge comfy bed, fridge, flat screen t.v., and microwave... Check! A very quite location for being so close to the airport.

Business trip and all hotels booked this week, so I had no choice but to stay here. I reserved 2 rooms. Immediately I noticed there was no microwaves or fridges like website. Front desk promised 4 times to deliver but in three days I went without. A coworker left next day and they refused to refund the charges for an early leave. The rooms have furniture and two towels. If you are looking for coffee or hair dryer, bring your own. No access to lobby as it is locked 24 hrs a day. I will never stay here again and suggest you don't either. How can the customer get what they want when people run their business in this manner?

I have stayed here many times and have witnessed prostitutes openly staying here and working here, electrical fires, drug dealers coming in and out, and the most horrible service from the family that owns this inn. Its in a very trashy part of town and theres nothing but the airport around it. they charge way to much for the hourly rate and for the nightly rate also. do yourself a big favor and dont even come near here, its not worth the headache. P.S theres no privacy because the owners are constantly asking personal questions and walk around and stop in front of a room when they hear people inside. I am NOT kidding.