HAMPTON INN HOUSTON I10WENERGY

This hotel has poor air circulation in rooms and hallways. Only stay here if you need an inexpensive lodging option. Otherwise, I would not recommend.

This property is in terrible condition and immediate need for a full renovation. When we visited both elevators were out of service so we could not go to our assigned room on the 3rd floor. The front desk person told us that the management was supposed to call all guests to inform them of this but we were never notified. We were then assigned first floor rooms that had a horrible odor and bathrooms were worse than one star hotel with worn out bathtub, dirty moldy grout and sink with no counter space.

Mostly a great stay. Just a couple of concerns. I stayed this past week. Digital check in was mostly smooth, but again, got a message to stop at the front desk. I did, and checked in and was given a hard key and then got a digital key minutes later. No working elevator. They did email me the day prior and advised me. They stated they would try to put me on floor 1 or 2. I chose floor 3 facing away from the highway. I was ok carrying my luggage upstairs and unpacked. The next day, David at the front desk offered the same room on floor 1. I declined as i had already settled in. David was super nice. Tammy at the front desk was also super nice. I only ate breakfast on 2 days. Both were fine. The best part...really good yogurt (like Chobani or Oikos and fresh blueberries and strawberries. First time I've seen fresh fruit (other than apples and oranges) at a Hampton Inn & Suites. I had a waffle with fresh fruit and it was great. The hotel is older. You can tell by little things...room layout, doors and doorways to rooms. Floors are newer. The tile flooring in the entrance to the bathroom was nice. I got a studio suite which really is the exact same size room with a sofa instead of a chair. Next time, I'll just get a king room. I did like the wood closet/desk/paneling around the window. Just looks nice. But the closet was useless. No luggage rack. I put my luggage on top of the air con unit in the window. And the space between the bed and the desk was super tight. There is ambient lighting above the wood surround which is great. It was nice to leave on overnight so I could see to the bathroom without turning on other lights. Walls and ceilings are thin and you can hear everything from people walking to adult movies playing on tvs around you. Wifi worked well. I worked from the room everyday with no issues. The tv is small. Compared to other Hampton Inn & Suites, the screen just seems small. It did have a usb and hdmi port so you can hook up your laptop or an external hard drive to watch movies. The tvs have Showtime (no HBO) and basic cable channels. I watched a lot of Discovery channel. The bed was fine, but made a creaking sound when I got in and out. Maybe the bed frame needs replacing (room 335). Phone in my room didn't work. I could not call the front desk. Had to use chat messaging feature on the Hilton app. Bathroom shower was great. Clean. Shampoo, Conditioner, Body Wash provided. Nice shower head. Hot water and ok water pressure. No drainage problems. I did not use the pool, but thought about it. Small, but saltwater and well kept and clean. Parking was concerning. There were guys hanging around the parking lot that maybe had no business there. The hotel does have security sitting at the entrance to the hotel watching. I parked right under my window and my car was fine. All in all, except for a few little issues, this is a good property, close to the Beltway.