Hyatt Summerfield Suites Houston Galleria

I stayed here with a friend. We're both Hyatt Globalists but stayed under his name as I already have 77 nights for the year. None the less, I felt the need to review. While the actual sleep was ok (sheets meh), the property overall is pretty brutal. The front desk phone line is down, one of two elevators are broken (the one near our room of course), the laundry room flooded and not available, and the wifi medium to not great at best. The Airplay/Chromecast feature for the tvs, forget it. The reason I am giving it two stars are that its not too expensive, so if you just need a sleep, it'll do if you don't need good wifi and can manage stairs. With as many things being broken as they were, it didn't seem like they were urgently trying to fix any of them. Oh, and also, the signage!! In the garage, each floor says welcome but none suggest which floor to use to enter the building. The phone by the door makes you think you may be calling the front desk based on one sign, the other says you'll be calling emergency services. Same for the stairs, I thought I was using the right door based on competing signs, but nope, I set off the emergency alarm. The property just seems like it doesn't really care.

Price was economical for the all-suite room and included breakfast. Hotel needs maintenance - elevator did not work and required long walks. The snack area was very comprehensive and appreciated.

The rooms were spacious! I loved that the bedroom was in a separate room, and the sitting room had a sectional couch. The mini kitchen was a plus. I wish all hotels had this same floor plan. It was very close to restaurants. Surprisingly, the traffic wasn’t bad. The price for the one-bedroom suite was so reasonable. I was grateful that the place felt clean. I don’t know what was going on that night, but there were a lot of noises in the middle of the night. It was unfortunate, but petty.