La Quinta Inn & Suites Houston West - Park 10

No elevator, and no breakfast which we paid for, the fitness equipments are too old. Customer service unprofessional staff

SAVE YOUR MONEY FROM THIS LOCATION my stay at La Quinta Inn by Wyndham Houston West Park 10 on April 10. I arrived at approximately 1:00 PM and waited in the lobby until I was informed I could check in around 2:30 PM. I was then given a key to Room 424. While the room initially appeared clean, I immediately encountered issues with the television. The TV was not working, the remote was broken, and the cable box appeared non-functional. When I reported this to the front desk associate, who identified herself as Samantha, she provided batteries. After replacing them, the TV still did not work and displayed a “select language/settings” screen, indicating it had not been properly set up. I returned to the front desk, and Samantha then provided a different remote (AT&T brand), which was not compatible with the Hisense TV in the room. The remote itself was also damaged and could not properly hold the batteries. After multiple attempts and trips back and forth, the issue remained unresolved. I then requested to be moved to another room. At that point, Samantha informed me that none of the TVs in the hotel were working, which was extremely concerning. However, I observed a working TV in the lobby. When I questioned this inconsistency, I was told that it was “the only one working.” Additionally, while I was communicating with Booking.com to resolve the issue, the front desk associate provided the name “Ashley” instead of Samantha. I am unsure whether this was a misrepresentation or if another employee was involved, but it raises concerns regarding transparency and professionalism. Beyond these service issues, I also experienced a serious safety concern. While exiting through the back of the property (as only one elevator in the hotel was functioning and located at the end of the hallway), I witnessed a man climbing out of a window near an RV parked on the left side of the building. The individual appeared distressed and sweaty. This incident made me feel unsafe during my stay. Between: Non-functioning TV and equipment Inability to provide a working room or alternative accommodation Only one working elevator Conflicting staff information Safety concerns on the property I did not feel that the hotel met basic standards for a safe and functional stay. For these reasons, I am formally requesting a full refund of my stay, including my deposit. Booking.com is currently awaiting your confirmation in order to process this refund. Their reply : Hello Ochoa Laura, Ref: 11329696 Thank you for bringing this to our attention. We do apologize for any inconvenience. Please know, we truly value our guests and their feedback. Rest assured; we will share your experience with the property management. Please look forward to hearing from the property management team within one week. We will continue to monitor your concern to ensure a proper resolution has been reached. We sincerely appreciate your choice of La Quinta by Wyndham for your lodging needs. Thank you for allowing us the opportunity to address your concerns. Sincerely, Trinity Account Specialist, Customer Care Wyndham Hotels & Resorts

Hotel staff was awesome, there is little to no lighting in the parking lot, neither of the outside doors open from the outside, one elevator is broken and the other makes a horrible banging noise when you are going up